Multifaceted and resourceful management professional with proven experience in leader and client support in benefit administration. Proactive and creative with demonstrated success in key account management, including plan setup, eligibility, resolving escalated claims and billing issues, and client services focused on customer satisfaction and retention. Collaborative and decisive leader with communication and interpersonal abilities to build rapport with clients, staff, and other key stakeholders to ensure service focused on quality and excellence.

Managed pretax benefit accounts (HSAs, HRAs, FSAs, COBRA, and Direct Premium Billing) for large accounts. Spearheaded plan setup and problem solving with eligibility or general inquiries, sustaining optimal client satisfaction and long-term retention.

Spearheaded establishment and development of the Division from ground zero to operational level. Delivered leadership and direction for a division of NFP concentrated on FSA, COBRA, HRA, and transit products.