Erin Bennett Email & Phone Number

Los Angeles, CA, US

• Responsible for high-volume New Item Setup projects from creation to submission in Amazon Vendor Central.
• Manages E-commerce database for sales, pricing, and forecasting reports.

California, United States

La Verne, California, United States

• Reported to the Director and Board President. Increased enrollment by 12% by creating and managing all marketing campaigns, including redesigning the website, launching online tuition payments, producing digital and.
• Launched an online donation page that increased donors to 22%, and increased donation amount to 98%.

San Francisco Bay Area, California

• Reported directly to the VP of Customer Experience and Sales Team to handle projects related to customer-facing site enhancements, develop project roadmaps and managed backlogs.
• Coordinated with various teams locally and globally regarding site updates and new feature implementations.
• Monitored and tracked project progress and handle any issues that arise.
• Responsible for project conceptualization, prototyping, wireframing, technical documentation, QA testing, launch approval, training, and support. Major Projects Launched:
• Front-end Build Your Own Custom Store (https://www.swimoutlet.com/teams/team-store/) that resulted in an 37% increase in revenue
• Migrated inbound and outbound Contact Center

• Implemented web pages, managed content, and handled day-to-day operations of the company’s wholesale and retail websites.
• Developed and executed online strategies to maximize site traffic and sales by redesigning both websites, migrating email marketing platform, and launching affiliate marketing and ads.

Los Angeles, California, United States

• Reported directly to the Owner. Developed new designs to promote the company’s products using printed brochures and catalogs.
• Responsible for trade show events and print magazine ads.

• Monitored and handled urgent concerns/releases from different business units.
• Handled clients’ malware-related escalations including, but not limited to, system and networkdiagnosis and file analysis within the respective service level agreement (SLA/SLO).
• Monitored the day-to-day operations of the team and ensures the timely delivery of solutions from the team.
• Created reports used as a basis for performance management as well as for evaluating production status.

• Supported customers on virus-related incidents within their respective service level agreement (SLA).
• Provided customers with effective, problem-specific solutions on a one-on-one basis.
• Handled specific customer cases on a deep technical level, repairing systems damaged by malicious software and creating reports based on the culprits.