Employed an eclectic and culturally-sensitive framework to provide individual & group therapy, case management, and crisis management services to a diverse population of young adults with a variety of presenting problems Conducted initial and risk assessments to aid in case conceptualization and determine what services would best serve clientsDeveloped treatment plans to help clients successfully reduce mental health symptomsWorked collaboratively with counseling center staff, public safety office, student affairs office, and office of victim services to ensure student success and safety

Conducted health screenings and early risk-reduction interventions for all burn patients at time of admission and 30-days post-injuryProvided trauma-informed therapy to patients who met criteria for PTSD, depression, and/or post-traumatic anxiety Conducted clinical interviews and diagnostic assessments to facilitate evidence-based treatment planning Developed content and led skills-based group therapy for burn patientsPresented relevant patient information to interdisciplinary team at weekly rounds meeting to coordinate patient care

Developed and implemented in-person and online course content for public speaking and interpersonal communication theory coursesMentored and advised students on academic and career goals, actively contributing to their personal and professional developmentDemonstrated exceptional teaching effectiveness with an average score of 4.75/5 based on student evaluations (N=473)

Designed marketing strategies and planned immersive events that raised more than a million dollars to fund initiatives that advanced pediatric cancer research and treatmentDeveloped and implemented educational programs and communication tools that empowered more than 3,000 youth advocates (ages 5-25) for pediatric cancer researchCollaborated with academic institutions nationwide to implement and oversee service-learning opportunities and internships for undergraduate and graduate students Built and managed organizational website, volunteer network, donor database, email marketing platforms, and social media platforms

Conducted competitive analyses and market penetration studies to help clients understand market position and develop strategies for customer acquisitionPartnered with multiple vendors to synthesize qualitative and quantitative data in order to answer client questions and generate actionable insightsAnalyzed the effectiveness of long-term marketing strategies to help clients invest in communication strategies to reach their customer baseProvided clients with customer segmentation and profiling services to help them target the correct potential customer base Tested brand concepts and advertisements prior to deployment to improve the effectiveness of marketing strategies

Gathered and analyzed data on the nonprofit market to help determine market sizing, company and competitive market share as well as consideration and fit for products and servicesDesigned, executed and analyzed research that revealed customer product needs and helped drive decisions around product development and marketingConducted primary client research to inform strategic decisions about the direction of training and professional servicesManaged the Voice of the Customer program including implementing and analyzing all relational and transactional survey feedback and generating actionable insights to increase client loyalty for three separate business unitsHelped implement a closed loop feedback process that allowed for root cause analysis and incorporated data from multiple feedback channels in an effort to present a holistic picture of issues impacting client loyalty and engagement

Designed and conducted a study that uncovered the affective, behavioral and relational effects of using guilt appeals as motivational strategies in interpersonal relationshipsDeveloped and implemented course content for public speaking and interpersonal communication courses while serving as a primary instructor Evaluated hundreds of students writing, speaking, argument and organizational skills.

Developed and implemented promotional programs in order to build brand recognition and increase product sales.Gained new product placements by initiating and maintaining relationships with bar/restaurant owners and managers.Worked with distributor representatives and managers to create and sell programs into accounts in order to increase sales and promote products.

Maintained existing accounts by establishing working relationships with account managers and upholding reputable business practicesDeveloped professional sales presentations in order to grow existing business and gain new accountsAchieved territory growth of over 1,000%