• Monitored day to day operations and sales for both companies• Created marketing and promotion programs to increase sales• Coordinated logistics for on time deliveries and to achieve the highest levels of customer service• Recruited, interviewed, and hired high level sales professionals• Participated as an Ambassador with the Marietta Area Chamber of Commerce• Partnered with many area Chambers of Commerce to support local business and economy • Reviewed monthly financial statements to make sound business decisions based on net income and profit margin• Communicated weekly with the Executive Vice President and President of the company on the status of operations and sales• Devised bonus metrics for the shop manager at Signality and reviewed comparative results monthly• Presented proposals to add new product lines to both companies• Built targeted marketing programs for certain customers and specific products• Worked with various vendors to ensure optimum pricing and selling structures• Daily interaction with clients of all types of business and industries

• Manage daily area operations and oversee employees to ensure that safety, quality, and productivity objectives are met• Set objectives in partnership with shift manager for the area to ensure service level agreements are met• Audit kits and special projects for quality and accuracy• Represent department in process improvement meetings• Participate in the development of standard operating procedures • Coordinate workflow with other departments to ensure capacity plans, staffing, and project management requirements are communicated and implemented effectively• Create work orders and monitor inventory levels using Manhattan Warehouse Management System• Organize associates on production lines for maximum efficiency and productivity• Review payroll and make staffing decisions based on business needs• Work with business partners to achieve daily goals and objectives• Monitor inventory accuracy among multiple systems (Manhattan, Party Plan, and OMS)• Investigate receiving, stocking, and systematic transfer and depletion errors to determine root cause and provide solutions to minimize these errors• Conduct physical inventory checks and lead cycle counts• Coordinate and implement internal control activities to support in resolving inventory variances• Maintain strong relationships through partnering with production planning, product team, merchants, operations, quality and supply chain functions.

• Monitor and review recorded calls using Verint Call Recording software • Coach CSR’s for better call quality and customer service practices• Utilize iWD system to ensure task completion within acceptable service levels • Hold team accountable to KPI’s weekly and monthly• Conduct weekly individual coaching sessions • Verify schedules and time off requests daily• Assisted in implementation of Work Force Management • Ensured schedule adherence for optimization• Respond to escalated cases and calls • Built relationships with business partners for continued success• Develop Team Leads to further their careers in leadership

Flagship Store Easton Town Center $2.7 million sales volume• Directed a consistent and exceptional focus on client experience • Ensured service brand standards are maintained • Implemented visual guidelines and standards • Lead and delegate new initiatives and concepts• Built sales leadership team – managers and associates • Identified, recruited, hired and trained new team members• Recognized individual and store team achievements • Partnered with and give feedback to store support team• Facilitated a division of responsibilities among management team • Controlled labor budget with effective scheduling

Sherway Gardens Mall $3.1 million sales volume• Recruited, hired, and trained • Planned and scheduled• Implemented visual merchandising directives • Controlled loss prevention and inventory management• Coached associates in the moment on customer service and clientelling • Recognized talent and developed skills• Performed one on one reviews in regard to performance and goals • Promoted specialty customer service • Upheld luxury brand integrity

Eglinton & Laird $6 million sales volume 09/2009-12/2009Toronto Eaton Centre $15 million sales volume 12/2009- 05/2011• Learned all aspects of the general manager position • Oversaw individual departments within the store• Recruited, hired and trained • Planned tasks and scheduled all staff• Visual merchandised • Loss prevention• Upheld company service standards • Achieved sales goals• Ensured excellent customer service standards • Overall daily store operations

Lancaster, OH $1.6 million sales volume 09/2005-10/2006Columbus, OH $2.1 million sales volume 10/2006-09/2007Cincinnati, OH $1.9 million sales volume 09/2007-09/2008Mentor, OH $2.1 million sales volume 09/2008-09/2009• Recruited, hired and trained • Planned tasks and directives• Scheduled all staff • Implemented visual merchandising standards• Controlled loss prevention • Upheld all company service standards• Achieved sales goals • Ensured excellent customer service standards

• Responsible for sales associate training, educated staff on loss prevention, implemented visual merchandising directives, trained, and coached staff on excellent customer service skills, and daily store operations.