Erin Bromley Email & Phone Number

Mornington Peninsula, Victoria, Australia

•Spearheaded the autonomous development and implementation of comprehensive health and safety policies, procedures, and training, cultivating a positive safety culture within the organisation.•Applied critical thinking to systematically analyse problems, evaluate solutions, and make decisive decisions, contributing to effective problem resolution.•Implemented impactful process improvements to mould organisational culture, optimise procedures, and drive higher operational efficiency, fostering company evolution and growth.•Managed administrative requirements, meticulously maintained records, and submitted operational reports.•Tracked company equipment, tools, and technology to efficiently manage inventory and enhance allocation.•Orchestrated accurate and timely deliveries by skilfully managing logistics schedules, contributing to overall operational effectiveness.Key Achievements:•Developed a comprehensive company recall plan, ensuring swift and effective response in critical situations.•Researched, tested, and implemented an innovative safety training program, enhancing the overall safety awareness and preparedness of the workforce.•Elevated worksite safety systems and equipment through strategic improvements, significantly contributing to a safer and more secure work environment.

Vermont South, Victoria, Australia

•Analysed and interpreted statistical data to inform operational decisions and drive quality improvement.•Orchestrated and supervised periodic audits to assess service quality and safety, proactively addressing non-conformances for optimal performance.•Facilitated and chaired quality review meetings to assess the effectiveness of the ISO Quality Management System, resulting in enhanced outcomes and heightened customer satisfaction.•Implemented streamlined monitoring of quality programs, ensuring seamless industry compliance and adherence to high standards.•Collaborated closely with senior management to deliver impactful training sessions on refined processes and contributed to the creation and upkeep of quality training programs.Key Achievements:•Coordinated accreditation activities, surpassing industry standards for compliance and accreditation in The National Safety & Quality Health Service Standards, Department of Health, and ISO 9001 audits.•Innovatively developed and deployed a suite of evaluation tools to gauge customer satisfaction, driving continuous service improvements across the business for an enhanced patient and community experience.

Templestowe, Victoria, Australia

•Spearheaded executive support functions for the hospital CEO and Finance Manager, driving a culture of continuous quality.•Orchestrated a dynamic team of 7 administration personnel, championing exceptional customer service.•Strategically managed executive calendars, orchestrating meetings, appointments, and travel arrangements.•Collaborated on the project management team, contributing to the hospital's expansion.•Organised and curated databases, medical records, and sensitive information with the utmost discretion.•Pioneered workflow processes, vigilantly monitoring daily productivity and instigating modifications for continual enhancement of administration personnel performance.Key Achievements:•Played a pivotal role in the successful establishment of a sister-company, overseeing site setup, marketing, website design, and policy formulation.•Led the groundbreaking implementation of the first edition of the NSQHS Standards, earning outstanding results from external auditors.•Innovated and executed a robust training program, empowering employees to master administrative operations and promoting independent work capabilities.