Assessment, development, implementation and oversight of standards, systems, policies, and procedures in alignment with strategic initiatives. Optimize staff resources to provide industry leading customer service experience. Recruit, hire and onboard new Team Members; mentor, coach and develop existing Team Members. Primary advisor to Senior Management on manners related to daily operations.

Recruitment, onboarding and performance management for five retail locations in Southeast Florida. Identifying, assessing, developing, and implementing practices and processes to ensure profitability and support company growth, as well as improve business organization and staff performance. Collaborate with the Owner, VP of Operations and Purchasing, Marketing Director, and Service Center Manager to develop business goals and strategy. Process accounts receivable and accounts payable. Coordinate with other administrative team members and vendors to support community events.

Manages operations and staff of seven veterinary ophthalmology clinics located throughout South Florida both remotely and in the field. Accountable for identifying, developing, implementing and assessing practices and processes to ensure Team efficiency, profitability and growth. Optimized staff resources to provide industry leading customer service experience. Recruit, hire and onboard new Team Members; mentor, coach and develop existing Team Members. Liaison between company management, Doctors and Staff. Collaborates with company leadership to develop business strategy and aid in implementation.

Open a newly established location by building a team of skilled, compassionate veterinary professionals. Remove barriers to provided excellent service and ensure success of team members. Generate solutions to daily challenges, maintain facility. Manage human resources, daily business operations, administration and client services. Administer payroll, accounts receivable and accounts payable. Develop annual budget, analyze and respond to changes in P&L to maintain profitability. Ensure OSHA and DEA compliance. Act as secondary patient care coordinator to schedule new clients, set expectations and establish rapport. Referral hospital liaison. Plan and host bi-monthly continuing education events for local veterinarians.

Management of business operations and client experience. Negotiated merchant services contract resulting in annual savings of $20,000. Create employee handbook, job descriptions and phase training for all employees. Recruit, hire and direct training of new staff members and administer employee reviews. Schedule all staff, maintain employee files and documentation, and facilitate staff conflict resolution. Address client concerns and act as a liaison between clients and medical staff. Develop and maintain controlled drug protocol. Develop inventory budget, maintain stock levels, maximize and leverage vendor relationships. Assess and adjust current fee schedule, minimize overhead and increase productivity. Contribute to social media platforms and direct website development.

Collaborate with doctors and nurses to efficiently manage and prioritize staff and patient flow in ICU and exam rooms. Liaison between nursing staff and management. Provide high quality critical patient care and compassionate client service. Ensure facility and staff compliance with OSHA regulations. Maintaining and ordering of hospital inventory. Hospital weekly cash deposit and reconciliation. Triage and assess critical patients. Surgical assistance and post-op patient recovery. Venipuncture and catheterization. Obtaining and processing laboratory samples and results. Diagnostic imaging. Maintenance and sterilization of surgical instruments and packs. Support Doctor and Technicians with patient treatment and restraint. Patient monitoring and record keeping.

Educate and inform clients on post-procedure and preventative care. Support Doctor and Technicians with restraint and handling. Surgical assistance, patient monitoring and record keeping. Administering medications, injections and fluids. Venipuncture and catheterization. Diagnostic imaging. Assist in facility and kennel maintenance and disinfection.

Provide high quality patient care and exceptional client service. Support Doctor and Technicians with restraining animals. Laboratory specimen collection and preparation. Positioning and acquiring digital radiographs. Administering subcutaneous injections and fluids. Facility and kennel maintenance.

Client education, equipment sales and rentals. Provide support to higher management. Conduct multiple levels of Scuba certification classes of increasing proficiency. Express complex concepts to a wide variety of students. Maintain and update company’s social marketing site.

Manage Scuba department, Equipment sales and rentals, Provide superior customer service, Schedule and educate department staff, Schedule Scuba classes, Provide support to higher management, Conduct various levels of Scuba certification classes, Train company employees in fill station operation and visual inspection of Scuba cylinders.

Maintain and clean aquariums and associated life support systems, Collect water samples for quality analysis, Prepare food, Feed fish and other aquatic life, Capture fish and invertebrates for transport using nets and seines, Monitor animal health and administer medication when necessary, Assist with medical procedures and necropsies, Provide support to Senior Aquarists, Assist in public relations trips.

Monitor, assist and rescue Scuba divers from surface, Conduct guided underwater tours, Assist divers during water entries and exits, Secure boat to moorings and dock, Clean boat deck, galley and cabin.

Patron safety monitoring, rescue, and resuscitation, Water quality monitoring

Patron safety monitoring, rescue, and resuscitation, Water quality monitoring, Conduct various levels of swim classes, Develop water aerobics exercise routines and lead classes.

Patron safety monitoring, rescue, and resuscitation, Conduct various levels of swim classes, Assist mentally and physically impaired patrons with Adaptive Aquatics exercises.