Erin Caplin

Erin Caplin Email and Phone Number

Director of Learning and Development @ Advanced Call Center Technologies, LLC
Parker, CO, US
Erin Caplin's Location
Parker, Colorado, United States, United States
Erin Caplin's Contact Details
About Erin Caplin

Self-directed, results oriented leader, recognized for successful business tactics and strategies,demonstrating management expertise while implementing initiatives to meet company objectives and contribute to the bottom line. Background includes expertise in project management and training delivery, both in class and virtual. Additional experience includes foundational experience in all areas of contact center operations, and strategic planning. Strong communication skills and ability to convey complex concepts and solutions to all audiences. Performs well under pressure.

Erin Caplin's Current Company Details
Advanced Call Center Technologies, LLC

Advanced Call Center Technologies, Llc

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Director of Learning and Development
Parker, CO, US
Website:
percepta.com
Employees:
892
Erin Caplin Work Experience Details
  • Advanced Call Center Technologies, Llc
    Director Of Learning And Development
    Advanced Call Center Technologies, Llc
    Parker, Co, Us
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  • Percepta
    Senior Manager, Global Business Development And Client Services
    Percepta Jan 2023 - Present
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  • Percepta
    Director, Global Learning, Development, & Engagement
    Percepta Mar 2016 - Jan 2023
    Dearborn, Mi
    Global management of the training organization for a large BPO with emphasis in the Automotive Industry including operational training delivery as well as leadership and talent development training programs. Responsible for the oversight and development of the strategic leadership development plan which includes design, customization and delivery of all leadership development and training programs utilizing technology and tools for optimum delivery globally. This position is also responsible for oversight, development, and execution of all Employee Engagement strategies, ensuring alignment with corporate culture strategy and supporting initiatives globally.
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  • Teletech
    Director, Leadership + Learning
    Teletech Feb 2015 - Mar 2016
    Englewood, Colorado
    Partner with sales and marketing on the pursuit effort, pre-sales activity, and business development of learning and knowledge solutions with a focus and deployment and life-cycle management.
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  • Teletech
    Senior Manager, Learning Innovations
    Teletech Apr 2011 - Feb 2015
    Englewood, Co
    Partners with sales team to develop training solutions for potential clients and supports new program launches globally to ensure associates are trained and positioned for success once they move into production.
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  • Teletech
    Project Manager, Global Skills Development
    Teletech Mar 2009 - Apr 2011
    Conducted gap analysis to determine training needs for various client programsResponsible for developing training curriculum plans and managing the development of training materials for various programsLead the implementation of training programs to ensure consistency in delivery around the globeContinued launch support as needed
  • Teletech
    Corporate Trainer
    Teletech Oct 2007 - Mar 2009
    Delivered leadership training to a global audienceManaged global classes through video trainingProvide launch support for several large ramps in multiple sites
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  • Teletech
    Site Trainer
    Teletech Feb 2007 - Sep 2007
    @Home
    Class preparation to include pre-class confirmation, TTU registration, and delivery of course materialManaged class of 50+ students to include attendance, time keeping, corrective action, and content comprehensionSpecial projects as assigned (Program curriculum re-write, managed academy bay, attrition task force)
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  • North American Title
    Escrow Closer
    North American Title May 2005 - Feb 2007
    Act as a liaison between lender and borrower to ensure a smooth transaction from point of closing through fundingAssume responsibility of operations in absence of managerAccompany Sales Staff on client calls to assist in relationship developmentAssure completion and accuracy of all required legal documents
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Erin Caplin Skills

Training Cross Functional Team Leadership Program Management Leadership Vendor Management Management Employee Training Leadership Development Outsourcing Project Management Call Centers Needs Analysis Customer Experience Training Delivery Bpo Strategic Planning Crm Workforce Management Coaching Strategy Team Leadership Process Improvement Business Process Improvement Customer Satisfaction Employee Engagement Program Launch Team Management Call Center Customer Retention Sales Change Management Talent Management Recruiting Team Building Account Management Contact Centers Onboarding Organizational Development Training Program Development Program Launches Learning Management

Erin Caplin Education Details

Frequently Asked Questions about Erin Caplin

What company does Erin Caplin work for?

Erin Caplin works for Advanced Call Center Technologies, Llc

What is Erin Caplin's role at the current company?

Erin Caplin's current role is Director of Learning and Development.

What is Erin Caplin's email address?

Erin Caplin's email address is er****@****ech.com

What is Erin Caplin's direct phone number?

Erin Caplin's direct phone number is +130392*****

What schools did Erin Caplin attend?

Erin Caplin attended Mesa State College.

What skills is Erin Caplin known for?

Erin Caplin has skills like Training, Cross Functional Team Leadership, Program Management, Leadership, Vendor Management, Management, Employee Training, Leadership Development, Outsourcing, Project Management, Call Centers, Needs Analysis.

Who are Erin Caplin's colleagues?

Erin Caplin's colleagues are Todd M. G., Autumn Andrews, Alisha Mosley, Natalie Santiago, Monica Flora, Javier Roby, Kenny Waters.

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