• Developed all event communication copy for HTML emails and social posts• Created 50+ event websites, including agendas, travel info, and keynote details• Successfully integrated Cvent with an internal database, including single sign-on, contact information, custom fields, and policies• Efficiently managed converting all live events into virtual using the Thinkific platform• Upgraded registration process from using spreadsheets and pre-printed name badges to using Cvent and on-site badge printing• Created department-wide standard operating procedures and training manuals• Managed Project Leads in the USA, Canada, Australia, and Mexico

• Provided extensive project management and event planning expertise to successfully produce numerous top ranked tradeshows and conferences worldwide • Managed, recruited, and trained diverse group of volunteers and staff to assist with on-site registration• Utilized software efficiencies to reduce average wait times at events exceeding 30,000 attendees, improving overall customer experience and satisfaction• Created event budgets and provided comparison reports and attendee data to senior management• Identified inefficient processes and led projects to improve department-wide training • Managed the compilation of data and provided content, forms, and other attendee information to dynamically display on event websites

• Successfully oversaw SEG’s domestic and international conferences and workshops in-office and on-site registration needs• Hired, trained, and managed contracted personnel and full-time SEG staff to assist with on-site registration for 7,500-10,500 attendees• Worked with Information Technology department to determine enhancements and successful implementation of a third-party registration software and website • Created and managed marketing pieces associated with conferences and workshops, such as THE LEADING EDGE ads, emails, social media content, the SEG Extra monthly newsletter, and a monthly Feature Focus ad displayed on the SEG website • Developed a database training manual for future Global Event Relations Leads• Prepared and reported budgeted revenue progress to executive management• Handled all customer service inquiries

• SEG Foundation’s Board of Directors’ Staff Liaison • Collaborated and prepared strategic fundraising goals for the Development department• Assisted with moving donors through the development cycle from prospecting to stewardship • Processed major gifts and managed Accounting• Consulted with SEG Foundation Chair and Executive Director to organize donor events and functions, such as the Trustee Associate Hospitality Lounge, the SEG Foundation Luncheon, and semi-yearly Trustee Associate Receptions• Developed, executed, and maintained corporate and individual donor contracts • Created prospect research profiles for the Development Officer and Executive Director to solicit potential major gift donors

• Communicated with external and internal banking contacts to ensure account funds were handled according to policy and procedures• Assisted in implementation and use of applications• Managed and trained team to ensure objectives were met and applications were used according to protocol • Worked alongside debt consolidation experts to ensure needs were met• Audited and reconciled bank accounts• Handled, created, verified, and initiated international and domestic wire transfers• Manually posted withdraws and payments for business transactions and debt consolidation