• Called insurance companies for patients’ eligibility, benefit summary, and claim history• Reviewed treatments and insurances fees before billing out electronic claims• Solved duplicate/rejected claims and EOB requests in a timely manner• Built relationships with patients, pediatricians, and dentists in the community• Performed clerical support duties including managing, prioritizing, and replying to patients correspondence

• Collaborated with non-profit organizations to implement Salesforce• Reviewed, edited, and screened data to be sent out monthly to stakeholders• Coordinated and scheduled Disability Awareness Trainings at numerous schools• Communicated effectively and adapted to fast-paced, changing environment, and work-load• Managed the “Together We’re Better” initiative to bring awareness for intellectual and developmental disabilities

• Developed information dissemination materials to educate stakeholders about developmental disabilities• Explored, extracted, and analyzed data sets related to those with intellectual and developmental disabilities• Maintained effective relationships with inquirers by focusing on their needs for information to conduct research• Executed intense research for resources that the inquirers requested for around their community• Applied guidelines and regulations when inputting each inquiry and resources into the internal database