•Responsible for continuous technical support for local OEM's, Design Houses and Contract Manufacturers throughout Central and Southern Texas•Work closely with engineers, designers and purchasing agents, providing technical and engineering expertise in product development to find the right solutions for customer specific applications.• Maintain regular contact with established customer base with an emphasis on developing long term relationships.• Analytical problem solving by evaluating requirements, anticipating issues, resolving concerns and maximizing efficiency while providing solutions.• Client centered professional creating lasting relationships built on trust and proactive support.• Positive communicator that builds successful teams.

• Provide direct-to-owner consulting and sales for large scale spaces with the approach of understanding and identifying needs and elevating the workspace. • Collaborate with various resources to create partnerships to increase efficiency and provide turnkey projects for clients. • Deliver sales and operational needs from conception to completion of each project to ensure the upmost quality, as well as timely completion. • Maintain and promote communication to foster relationships and ongoing work with customers. • Track, manage and report all activity of work and pipeline through CRM, Microsoft products and team meetings

www.graygreenlabsystems.com Gray & Green is a manufacturer’s representative of laboratory furniture who designs and installs lab spaces within new and existing facilities.Account Manager/Project Manager • Supply customer interfacing, direct sales of products and installation of laboratory fume hoods, casework, tops and fixtures as well as construction & HVAC work/correction of laboratory spaces.• Generate leads and Sell projects of many different sizes and scales of work by multiple approaches such as cold calling, internet leads, referrals & etc.• Build relationships and negotiate discounts with manufactures and other sources for products & services in order to provide quotes/bid packages for various scopes of work to clients.• Project Manage all aspects of projects from beginning (quoting, design and installation) throughout completion of each project to ensure the upmost quality, as well as timely completion.• Track, manage and report all activity of work and pipelines through CRM, Microsoft products and team meetings

• Achieved 57% growth of sales in first year of responsibilities• Build and maintain relationships with prospective and current representatives/companies that distribute the product line.• Extend support for resellers by assisting with sales and providing marketing information for advertisement on websites and in catalogs.• Plan, attend and assemble tradeshow and training events throughout the United States• Constantly review the items & techniques being sold by each reseller to ensure the maximum success of sales • Assist in planning and providing ideas for many marketing campaignsSr. Product Specialist 2007-2010• 3 consecutive years of top sales, producing sales of up to $1,000,000 in revenue per year. • Executed telephone sales of filtering fume hoods and storage cabinets by providing detailed information about each product along with writing quotes and processing purchase orders.• Provided service for assembly or technical issues of products, full demonstrations of products in company show room or local customer locations.• Training new hires on the product lines and database. • Assistance in ordering and maintaining balanced inventory from the factory overseas.Safety Specialist/Sales Assistant - 2006• Collected chemical handling information from potential or repeat customers for lab evaluation to determine compatibility with the products and submit the information to the laboratory through an internet based program. • Maintained everyday database responsibilities and or issues including importing sales leads from trade shows and internet leads into database and mail literature of full product line.

• Assisted customers with web and audio conferencing via telephone, live chat, and email.• Provided technical support, including diagnosing issues involving Java, pop-up blockers, JavaScript security settings, cookies, and more. • Work with escalated calls to maintain lasting customer satisfaction experiences. • Supported a busy sales department by provisioning new customer information into internal databases, assembling daily welcome materials including account information to new customers, and performing daily customer trainings as a means of embracing customer care.Web and Audio Conferencing Facilitator• Team leader for technical execution of 100 plus participant conference calls by extending executive level customer service through email and consulting in best practices for Investor Relations conference calls while distributing workload assignments to team members. • Track revenue and call volumes in a monthly report used to forecast revenue by sales force.

• Scheduled appointments for auto glass replacement and repair. • Verified insurance coverage and obtained approvals for payment of service. • Provided resolution to customers and co-workers with questions and issues. • Managed the order and arrangement of parts delivery from various vendors and dealers. • Maintained and tracked inventory of all parts in stock and returned. • Coordinated routing and dispatching of technicians throughout Northern New England.• Adjusted time records, invoiced completed work and deposited payments collected for work daily.