Erin Conklin, Cpcu, Flmi Email & Phone Number

Spokane, Wa, Us

Spokane, Washington, United States

Supports coverage design of new products and manuscript endorsements.Conducts market analysis and competitive intelligence gathering to support Amerisure’s specialties to determine potential product enhancements and retirements.Support the development, capture, and documentation of business requirements and collaborate with IT and other departments to ensure successful interpretation of circulars into IT requirements

Spokane, Washington, United States

Managed multiple Commercial Liability Product form and contract initiatives. Analyze information from various resources to develop recommendations. Drive revisions with a focus on quality and customer centricity. Own communication of changes to impacted stakeholders.Research and answer inquiries related to coverages, forms, and contracts from the organization and provide recommendations.Monitor bureau and state activity, evaluating impacts to existing products. Collaborate with the Product Filings team on achieving approval of filings from regulatory authorities.Assembles appropriate documentation for the Product Filings team to obtain approval of filings from regulatory authorities. Has both owned and collaborated with business partners to manage objection responses.

Spokane, Washington, United States

Estimates personal property exposures in excess of 100K. Creates total loss inventories and oversees vendor services.Subject matter expert for 8 local regional field teams. Provides training & real time coaching on personalproperty handling, vendor management, and partnering with large loss.Provides training to new hires on job role & Corelogic as part of their onboarding.Formal mentor for the Personal Property Specialist mentorship program & completed Ace Trainer Training.Member of the cross-job family committee which unites the 3 large loss job families to problem solve & improve relationships among the job families.

Liberty Lake, Washington

Investigated, estimated, and settled large volume of losses in a virtual environment. 85% of claims paid or closed within 10 days of first notice of loss. Over 3.5 claim closures per day.Wrote appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible. Explained coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.Coordinated water mitigation services, fire restoration, contents valuations, housing, and repairs to return customers to their pre-loss condition.Identify suspicious losses. Recommend referral to the Special Investigation Unit (SIU) where appropriate and may assist the SIU in their investigation and disposition of the claim.Utilized my field and catastrophe experience to coach and train peers on estimating, sketch, and effective repairs.

Pierre, Sd

Inspected, estimated and settled large inventories of property claims to ensure timely response to customersduring weather disasters. Completed structural and contents estimates. Assisted policyholders with additional living expenses andunderstanding all applicable policy benefits.Deployed in response to large wind and hail events, winter storms, and a hurricane.

Pierre, Sd

Managed Property Claims for a territory extending over a third of South Dakota. Assisted peers withclaims throughout South Dakota, North Dakota, and Minnesota.Partnered with local agencies and contractors to provide the best possible service to policyholders.Handled complex claims including dwellings deemed a total loss, Farm and Ranch policies and losseswith over $500,000 in damages.

Tacoma, Wa

Participated in launch and development of a new operation center of over 1,000 employees.Provided on the job training, performance feedback and employee reviews for newly hired claimsassociates. Served as a subject matter expert on Auto Claims and assisted in creating and implementing trainingmaterials and work processes.

Denver, Co

Applied policy contract and state laws to service to customers throughout six states. Settled and resolved complex claims involving coverage questions, thefts and fires.Assigned work tasks and collected performance metrics for fellow claims associates.Managed and communicated inventory of team resources. Communicated all applicable software andwork process updates to teammates.