Erin (Crane) Everett Email & Phone Number

• Provide quotes for prospective retirees and service purchases • Counsel members on pension options via telephone, web conferencing, and in person.• Validate applicant eligibility for benefits• Process and approve refund requests by individuals no longer eligible for benefits

• Responsible for referring submissions of private client, excess and surplus insurance to appropriate brokers.• Handled renewal policies for assigned carriers.• Responded to amendment requests and agent inquiries.• Served as liaison between retail agents and company underwriters. • Generated invoices for agency billed policies.• Acted as account manager for brokered policies. • Served in the Civil Action Program as the Social Media Liaison. This role included promoting Presidential and Congressional candidate visits, meeting guests' requests and setting up media for presentations.

Des Moines, Iowa Area

• Responsible for underwriting country-wide conversion submissions assigned to me within current authority and referring applications outside my authority to Underwriters for review. • Generated financial report for Conversion Underwriting Management. • Analyzed workflow for Personal Lines Conversion team. • Reduced work sent to Underwriting for review by 75%.• Developed Excel spreadsheets for tracking impact of automated rules. • Responsible for creation and maintenance of Best Practices for position.• Served as Subject Matter Expert for PL Conversion Underwriting Continuous Improvement Project.• Served as Chairperson for Personal Lines Conversion's Community Committee. In this capacity, led fundraising projects benefitting the Children and Families of Iowa, Dorothy's House, and the Food Bank of Iowa.

Des Moines, Iowa Area

• Processed assigned new business, renewals, and amendments to commercial policies.• Obtained pertinent information from agents. • Served on Engagement Committee and participated in Community Outreach at the Latino Festival.

Urbandale, Ia

• Directly oversaw five homes with 16 children and adults with disabilities requiring continual assistance.• Managed 35 associates working directly with clients in their homes.• Trained staff on use of industry specific documentation system and HIPAA compliance.• Hired and built teams in preparation for opening new facility that provided services for additional clients.• Ensured that residences were in compliance with all company and state requirements.• Scheduled staff to provide client services while meeting budget guidelines. • Audited written documentation of services provided prior to submission to Medicare.• Responsible for personal financial issues and medical care for clients.• Provided staff support and training in effectively working with client behavioral issues.• Mediated disputes between clients and disputes between Mosaic and client parents/guardians.

Course Certification, Spanish

Immersive language program.

Bachelor'S Degree, Liberal Arts - Emphases In Education, Psychology And Theatre