I'm Erin, the founder of Cloud9 Calm Co.! At Cloud9 Calm Co., I'm passionate about helping businesses elevate their online presence through top-notch web development and eCommerce support services.With expertise in JavaScript, React, Node.js, and more, I specialize in building robust eCommerce platforms, implementing user authentication systems, and providing technical support to optimize your website. My goal is to make your online journey seamless and successful.Whether you're a startup looking to establish your digital footprint or an established business seeking to enhance your online operations, Cloud9 Calm Co. is here to support you every step of the way.Let's connect and explore how we can collaborate to bring your digital vision to life! ☁️✨

Hands-On Support: Providing personalized assistance to students, ensuring they grasp coding concepts through practical application.Code Reviews: Offering constructive feedback on projects, and guiding students to enhance code quality and efficiency.Workshop Facilitation: Leading interactive workshops to delve into real-world scenarios and problem-solving strategies.Lab Sessions: Conducting engaging lab sessions to reinforce theoretical knowledge with hands-on exercises.Tech Troubleshooting: Assisting both students and instructors with technical challenges, fostering a supportive learning environment.Innovation Encouragement: Inspiring creative thinking by encouraging students to explore and implement innovative solutions in their projects.Collaborative Learning: Facilitating group activities to promote collaborative coding, preparing students for real industry teamwork.

Advanced Technical Support:Provided expert-level technical assistance to Shopify Plus merchants who have more complex and customized e-commerce requirements. Assisted with resolving technical issues, coding challenges, and customization tasks specific to the Shopify Plus platform.Dedicated Support:Shopify Plus support offers personalized and dedicated support to merchants, recognizing the unique needs and expectations of enterprise-level businesses. Ensured prompt responses to inquiries and issues to minimize downtime and disruptions for these high-value clients.Performance Optimization:Worked closely with merchants to optimize their Shopify Plus stores for performance, scalability, and speed to handle high-traffic loads and large product catalogs.Customization Guidance:Provided guidance on customizing and extending the functionality of the Shopify Plus platform, including theme customization and app integrations.Business Consultation:Acted as a trusted advisor, offering insights and best practices to help Shopify Plus clients grow their e-commerce businesses by assisting with strategic planning and decision-making related to e-commerce operations.Escalation Handling:Handled and escalated complex technical issues to Shopify Plus development teams or engineers when necessary, ensuring swift resolution.Product Updates and Training:Kept merchants informed about the latest features and updates within the Shopify Plus platform. Provided training and education to help clients leverage new features and functionalities effectively.Documentation and Knowledge Sharing:Contributed to the creation and maintenance of specialized documentation, knowledge base articles, and resources tailored to Shopify Plus clients.Collaboration:Collaborated with other Shopify Plus teams, such as account management, project management, and development, to ensure a cohesive and holistic approach to client support.

Customer Support:Responded to inquiries and requests from Shopify merchants through various channels, such as email, chat, and phone. Assisted merchants with troubleshooting technical issues related to their online stores, including website setup, configuration, and functionality.Technical Assistance:Provided guidance on using Shopify's features and tools to optimize the merchant's online store. Helped merchants with coding and customization tasks, including themes and app integrations.Problem Resolution:Investigated and resolved issues related to payments, orders, shipping, and other e-commerce-related matters. Escalated complex technical issues to higher-level support or technical teams when necessary.Education and Training:Offered training and educational resources to help merchants understand and make the most of Shopify's features and capabilities. Assisted with onboarding new merchants to the platform.Product Knowledge:Kept up-to-date with the latest updates, features, and changes to the Shopify platform. Shared insights and best practices with merchants.Customer Feedback:Collected and provided feedback from merchants to the Shopify development and product teams to help improve the platform.Documentation and Knowledge Base:Contributed to the creation and maintenance of support documentation, knowledge base articles, and tutorials.Quality Assurance:Ensured that all interactions with merchants are handled professionally and meet Shopify's quality standards for customer support.Cross-functional Collaboration:Collaborated with other teams within Shopify, such as the engineering and product teams, to address technical issues and improve the platform's functionality.Time Management:Efficiently managed a queue of support requests to ensure timely responses and resolutions for merchants.

A cellar hand is there to assist and support the winemaker in the production of wine. The day-to-day operations of a winery and will performing a wide range of tasks – from processing fruit, through fermentation, to finishing and maturing wine. My daily work included manual labour – dragging hoses around the winery, filling barrels, driving fork-lifts, pumping over, racking off, transferring juice or wine from one tank to another, and taking samples for analysis.

Dynamic versatile Bar Manager with 5 years of experience in all aspects of management and service with a proven track record of driving business and delivering superior guest service. Exceptional leadership skills and a demonstrated ability to increase repeat business, manage and train staff, and coordinate seasonal events. Strong team-building skills and excellent conflict resolution abilities guarantee satisfaction for guests. Expert at working efficiently, with strong mixology knowledge and menu creation experience as a Bar Manager.

Took orders, presented and explained specials, offered information, and made suggestions about the menu. Up-sold wines, liquors, and five course meals with professional appearance and mannerism. Maintained clean and sanitary work areas and tables. Anticipated and fulfilled guest needs and requests.

Friendly and fast-working barista with 3+ years of experience working at small town coffee shop. Skilled in customer service, coffee and food pairing, and inventory management. Knowledgeable on dozens of specialty coffee beverages. Seeking to leverage exceptional service and dedication to great coffee to become the barista shift supervisor at Grand Cafe.