Implementation Lead
CurrentEssential Duties:*Creation and delivery of Training Plans, Syllabi, Web Based Presentations and Training Materials*Provide on-site, in person and virtual training in classroom settings, one on one mentoring formats.*Provide on-site support during customer Go Live*Delivers product demonstrations to potential and existing clients, and internal staff*Configures and reviews application set up with appropriate staffOther Duties:*Responsible for verbal and written communication with clients and documentation of work activities and work processes*Participates in internal and external Site Kick Off calls*Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings*Participates in Quality Assurance Testing and troubleshooting of product*Assists Documentation Department in the creation of Product Manuals*Gathers requirements for workflow process and configures applications through client meetings and Business Process ConsultsLead Duties:Act as the lead and mentor for training and configuration teamsProvide guidance to training staff and support departments in area of expertiseLead in the creation of Training Materials and ManualsAssist Training Manager/Director in creation and maintenance of all Deliverables assignedTrain and mentor existing staff as well as New HiresAssist Training Manager/Director/Product Training Coordinator in scheduling all on-site training and mentoringWork with Training Manager and Training Director to resolve issues related to scheduling, training or knowledge transferWorks closely with PM or PLM on project management adhering to a timely implementation.Schedules and documents milestone project activity with clientTrain, mentor and certify new Implementation (or Training) SpecialistsProvide guidance to less experienced Implementation Team members on product training, administration and training logistics.Provide input on employee performance to Director and employees for evaluation process
