- Outside Field Sales Manager responsible for overseeing the Cleveland market for General Motors Accessories (brands include Chevrolet, Cadillac, GMC and Buick)- Manage 30+ customer accounts in the company’s second largest regional territory, $5 million in annual sales. Maintains business relationships, working together to achieve customer’s monthly objectives- Generated 25% increase in revenues year-over-year in newly assigned territory- Developed and implemented processes within dealerships to grow their accessories salesand increase gross profits; identifying opportunities and problem solving to sustainprocesses in place.- Conducts weekly meetings with owners and General Managers- Facilitates dealership sales staff trainings

• Primary responsibilities are to prepare and process lease-end statements for all USA and Canadian customer accounts, communicating directly with internal and external customers, and dealers. Billing and reporting often entails adjustments and close inspection of charges and payment history.• Member of the BMW Financial Services “CARE” Committee. Company selected team of 10 employees responsible for organizing and executing company-wide events. These events include, but are not limited to, the BMW FS Annual Year-Beginning Meeting, community charity outings, CARE Week for Employee Appreciation, staff incentives and rewards, etc. • Responsible for compiling and distributing monthly department newsletter. • Driven Award Nominee. Quarterly award for employees nominated by their peers for displaying excellence in the workplace and application of the 12 principles of BMW Financial Services.• Elected June 2014 Associate of the Month, Customer Retention Department.

• Administrative responsibilities include; answering phone calls, scheduling appointments, assisting CEO, preparing sales reports, customer follow-up, customer warranty and complaint services. • Facilitates interviews with potential employees. • Maintains and organizes the calendars of 7 District Managers in their respective market territories, and schedules employee travel accommodations. • Responsible for the planning of company meetings and events, including annual company–wide conference “Paint The Brain.” • Demonstrates proficient communication & organization skills, sending ~75 emails daily. • Proficient in Microsoft Outlook, Excel, PowerPoint and Word.

Salon Manager, Lyndhurst OhioFull-Time StylistCertified AVEDA Pure-fessional. • Managed daily opening/closing procedures, compiled daily register summaries, employee scheduling, and customer relations.• Skilled in hair color & chemical services, haircuts, formal styling, nail services, and facial waxing. Certified Hair Extension specialist, training by Dream Catchers®, New York, NY.• Prepared payroll biweekly, and managed weekly inventory orders to Aveda Corporate. • Assisted owners in salon grand opening November 2011, managed a staff of 6 employees.

Training program focused specifically in the department of Chemical, Texture and Color Services with continued education. Individually responsible for providing models to perform various techniques on in order to meet the criteria required to advance in the training program. Certified in performing Brazilian Blowout and Coppola Keratin Complex treatments. Apprenticeship duties included: directly assisting top stylists, shampooing/rinsing clients, performing blow-drys and finishes, maintaining cleanliness of the salon, stocking products and taking inventory, and adhering to guest's general requests and needs. Demonstrated skill in client relations, attention to detail, and ability to work with others. Educated and experienced working with these product lines: Aveda, KEUNE, Redken, Aquage, and Kevin Murphy. TRIO Salon ranks among Chicago's Top 10 city salons in 2011, "For the 5th year in a row". Appearances in Modern Salon, GLAMOUR, ALLURE, and CS Chicago Social Magazine.