Erin Mcneill Email & Phone Number

Veradigm Formerly Koha Health

• Assisting the Director of Client Engagement in onboarding new clients and owning the complete implementation process to ensure a smooth and efficient transition as delegated by management• Improving the client implementation process by helping with documentation of each phase of the project.• Creating a project schedule with milestones and due dates, making sure the team has the tools to execute the project by holding weekly meetings, on the phone and/or in person, with the client and/or team to keep everyone informed• Keeping up the morale of team members and building relationships with internal resources to develop a strong working unit and supporting their impact on the successful onboarding process when applicable• Interacting with the client throughout the entire process to create a trusting relationship• Being a point of contact for various working groups within the organization to continue the client relationship beyond the implementation process with an understanding of formal escalation and review processes• Communicating and updating the overall progress of the implementations and all delays or setbacks to the organization as whole • Client Implementation Presentations• Managing the internal processes of adding new entities to an existing client: providers, locations and/or services• Working with internal staff to implement these new services making sure to communicate to coworkers the impact of not meeting deadlines and escalate where needed• Monitoring the new services for immediate impact and manage any issues which arise

Merrimack, Nh - Koha Health Formerly Known As Prl

-Co-lead a team of talented and motivated individuals-Chair of PRL's Diversity and Culture Council-Daily resolution of tasks involving ICD-10 and CPT issues, charge entry errors, and demographic and insurance information-General oversight of each team member's work plans, targets, projects, and initiatives-Development and implementation of operational improvements-Meet with staff weekly to review targets, special projects, coverage, client issues, staff issues, questions, and concerns-Comply with HIPAA regulations and safeguard PHI-Successfully navigate and operate multiple electronic medical records systems-Operate a proprietary computer system for billing, accessing inventory, and maintaining other business functions-Participated as an active, inaugural member of the Koha Health Employee Engagement Council

Merrimack, Nh - Koha Health Formerly Known As Prl

-Daily resolution of tasks involving ICD-10 and CPT issues, charge entry errors, and demographic and insurance information-Scrub claims for accuracy as received from clients-Comply with HIPAA regulations and safeguard PHI-Successfully navigate and operate multiple electronic medical records systems-Operate a proprietary computer system for billing, accessing inventory, and maintaining other business functions-Participate as an active, inaugural member of the Koha Health Employee Engagement Council

Providence, Rhode Island, United States

 Bill high volume clients such as hospitals, doctor’s offices, and urgent care centers meticulously and efficiently Report ICD-10 codes for injuries and HCPCS codes for durable medical equipment for proper insurance billing Answer multiple-line phone systems and attend to patients’ inquiries Operate a proprietary computer system for billing, accessing inventory, and maintaining other necessary business functions Comply with HIPAA regulations and safeguard PHI

Londonderry, Nh

 Created and managed schedules for 100 caregivers and 80 clients Answered phones, managed filing, and completed administrative functions Established and maintained effective relationships with clients and families

Londonderry, Nh

 Coordinated transportation from recovery yards to auction Aided customers in recovering repossessed vehicles using excellent customer service Entered accurate data for buyers, sellers, and banks on the condition of vehicles Communicated efficiently with car dealers and auto transporters Answered phones

Derry, Nh

 Assisted customers in a friendly, professional manner Assisted pharmacists in duties ranging from prescription preparation, customer service, insurance verification, prescription processing, and clerical duties Worked as part of a team to maintain pharmacy flow

Salem, Nh

 Followed teachers lesson plans in the education of levels Preschool through grade 12 Assisted in supporting and teaching special education students Educated children with multiple disabilities Took disciplinary action when warranted Interacted personally with students requiring one-on-one attention Reported on student actions and progress Carried out secretaries’ duties during absences

Derry, Nh

 Acted as first contact with patients and family members  Answered multiple-phone line system while maintaining schedules for a multi-physician practice Became fluent with HIPAA compliance and patient confidentiality regulations Scheduled procedures and appointments at medical centers or specialist offices Gained fluency in medical terminology Completed insurance referrals, prior authorizations and coverage verification for same day emergency and outpatient procedures Updated and maintained patient records to comply with regulations Collected copays owed at time of service Reviewed patient and insurance balances daily

Methuen, Ma

 Acted as first contact with patients and family members  Answered and organized multiple phone lines while maintaining schedules for a multi-physician practice Became fluent with HIPAA compliance and patient confidentiality regulations Scheduled procedures and appointments at medical centers or specialist offices Gained fluency in medical terminology Completed insurance referrals, prior authorizations and coverage verification for same day emergency and outpatient procedures Updated and maintained patient records to comply with regulations Collected copays owed at time of service Reviewed patient and insurance balances daily

Salem, Nh

 Acted as first contact with patients and family members  Answered and organized multiple phone lines while maintaining schedules for a multi-physician practice Became fluent with HIPAA compliance and patient confidentiality regulations Scheduled procedures and appointments at medical centers or specialist offices Gained fluency in medical terminology Completed insurance referrals, prior authorizations and coverage verification for same day emergency and outpatient procedures Updated and maintained patient records to comply with regulations Collected copays owed at time of service Performed pre-examination tests on patients and documenting results

Associate Of Science - As, Medical Billing And Coding, 4.0 Gpa, Graduated Summa Cum Laude

High School Diploma

Activities and Societies: -Student Council Historian -Class Council Member -Peer Outreach Member