Erin Eaves Email & Phone Number

Beaverton, Or, Us

Plantation, Florida, Us

Seattle, Washington, Us

Nordstrom is a premium fashion retailer operating more than 350 department stores in the United States and Canada under Nordstrom, Nordstrom Rack, and other retail brands.In 2017, I was promoted to head a new organization that is charged with architecting the company’s next-generation supply chain strategy to transform the fulfillment and reverse logistics operations. In this capacity, I oversee a matrixed team of 18 functional and business leaders defining and executing strategic roadmaps for the redesign of Nordstrom’s brick-and-mortar and e-commerce service networks, enhancing internal capabilities through the deployment of automated “omnichannel” fulfillment centers integrated into the nationwide store network and transportation systems. Over the past two years, we have been successful in aligning our business leaders, technical teams, 3PL providers, and stakeholders on our goals, best practices, customer experience, and solutions in support of the new service delivery model. We’ve delivered the supply chain technology plan enabling a $500M enterprise transformation, modernizing and deploying services to the cloud, deploying automation, boosting our fulfillment capacity by more than 40,000 units per day through the launch of omnichannel centers in California and Maryland, and influencing C-suite alignment around the next stage expansion of our omnichannel model. In addition, I have developed and promoted multiple individuals into elevated leadership roles across Nordstrom.

Seattle, Washington, Us

As Group Manager, Product Manager, I was tasked with directing the 360º integration of our acquired subsidiaries HauteLook (2011) and Trunk Club (2014) into Nordstrom’s global supply chain and operations ecosystems. This entailed conceptualizing, influencing, and executing playbooks in order to drive the scoping, design, and construction of the strategic plan for $1.1B in M&A revenue enablement opportunities across the brand portfolio, and leading cross-functional teams of representatives from business operations, finance, supply chain, and other key internal stakeholders.We were highly successful in effecting a rapid integration into the Nordstrom supply chain. My organization deployed the shared inventory model, mapped the inbound, outbound, and reverse logistics streams, and merged technology and financial inventory movements. In addition, I played a central role in the highly successful redesign of the Trunk Club business model, led the transfer of our order processing from Chicago to a shared Midwest center, and sharpened buying and assortment planning through the re-architecture of core supply chain processes and systems.

Seattle, Washington, Us

My team and I were responsible for providing leadership in the design, deployment, and evolution of new analytics tools and capabilities for Nordstrom’s rapidly growing e-commerce channel. As such, I managed the creation of the new data strategy, KPIs, business intelligence tools, reporting, visualizations, and governance, as well as user training and support, and additionally served as the SME on routing and availability projects.We were highly successful in strengthening the alignment between corporate demand and assortment plans. We launched the Traffic Weighted In-Stock Tracker (TWIST) platform providing click-stream customer shopping data, elevating operational transparency, and reducing out-of-stocks. In addition, I championed business intelligence reporting innovations that strengthened multiple components of our merchandising operations, produced automated reporting that enhanced price controls and value and streamlined data reporting collection by 70%, and promoted multiple team members into senior level roles.

Seattle, Washington, Us

I was recruited to Nordstrom in a newly created role managing the growth strategy and retail planning cycle for the footwear category for the e-commerce channel. In this capacity, I partnered with our merchants, planning, operations, and vendors, to create, forecast, and replenish assortments. In addition, I built and prioritized buying strategies, managed the category KPIs, tailored assortments, researched trends, managed vendor relations, and led the Open-To-Buy.My team consistently exceeded the budget for demand, sales, and gross margin targets, and were awarded the 2012 corporate Anniversary Cup for outstanding performance.

Amazon.com, Inc. is an e-commerce and cloud computing company. Amazon is the largest Internet retailer in the world as measured by revenue and market capitalization.I initially was tasked with driving the revenue growth as the leader of Amazon’s of display and in-package advertising businesses. I was then recruited internally to found and lead the company’s advertising-supported Kindle with Special Offers business, with responsibility for building and executing the playbooks and strategic go-to-market plan. I hired and led a team of five project managers, advertising operations staff, and other cross-functional partners on proprietary advertisements, special offers, and paid campaigns.We not only revitalized the sponsorship business through product innovation, delivering 300% and 200% annual revenue increases in consecutive years, we provided a platform for sustained growth. My organization designed the customer experience and pricing, I led the construction of user interface and software back-end, and deployed the solution to market. In addition, my teamimproved user engagement and conversion through ongoing Kindle functionality innovation that earned several patents.

In this evolving role, I headed Amazon’s corporate Advantage Program providing value-added services to 40,000 vendors suppling more than 390,000 media titles. I redefined the category strategy to achieve 26% growth in annual revenues, with a 11.4% increase in titles and a 3.9% increase in vendors. My team drove additional transformations through a 5% increase in in-stock performance, realignment toward self-service functionality, and enhanced help content and issue resolution.

Bachelor Of Arts - Ba, International Relations And Asian Studies

Advanced Studies, Mandarin, Chinese Culture