Employer: HCA Healthcare UK – The Princess Grace HospitalDuties: • Recruitment and retention of staff.• Identifying and implementation of practice improvements.• Process of timesheets for permanent and bank staff. • Rota of annual leave and cover – bank and agency.• Performance reviews. • Point of contact for external secretaries/PA’s for IT requirements. • Monthly DFR reports. • Budget setting.• Service Level Agreements. • Monthly invoicing of secretary charges. • Presentation preparation.• Organisation of specialty meetings for service lines – Invitation, presentations, hosting, venue organization.• Processing of Practicing Privileges. Implementation:• Development of Secretary User Guide.• Medical Secretary working standards.• Competencies guides for training new staff.• Migration of electronic files across all secretarial services to a centralised location with standardised naming conventions.• Super Users for all systems used by the secretarial service. • Generic email accounts for consultants to ensure continuity of care when change of secretary.• Outsourced typing for practices.• Feedback questionnaires for Consultants on the services provided.