Erin Floyd Email and Phone Number

Senior Vice President/ Area Leader II/ GA Regional Co-Chair Women at Truist

Serving others with passion, genuine generosity and authenticity. Inspiring others to maximize their potential and walk in purpose, thereby inspiring and building better lives and communities.

Manages Seven or more FTEs at Financial Center. Conducts performance reviews. Interviews and selects candidates to fill branch positions. Within the first 90 days, shifted sales momentum in former assigned banking center from non-productive at 58% to over 100% of sales goals. Increased sales production by 44% overall in 2017. Saw 100% increase from 2017 to 2018 Ensures compliance with internal controls, operational procedures and risk management policies. Within first 6 months passed Quality Control Audit. Ultimately responsible for driving branch performance results through Strong individual & team sales/referral performance in deposits, loans, investment & other product lines. Lead team to performance payouts 1st quarter in seat in 2017 & continues to exceed sales & business growth goals yielding quarterly bonuses. Directs, leads and coaches superior sales and service behaviors and activities by the entire team. Develops and executes plans in order to meet/exceed of branch sales goals while maintaining an operationally efficient & compliant branch. Conducts sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal & business banking relationships. Represents the bank in local community organizations, educating teammates on new products, &/or acting as champion for specialized business or campaign initiatives, etc. Successfully expanded company community reach by partnering with Community in Schools, Chamber & becoming a board member of the Reach scholarship program in Local County. Reviews performance results through specific reports & other sources to assess performance & make necessary adjustments in team capabilities, teammate coaching, etc. Created innovative way to increase branch client experience scores and continues to see increased results. Maintains & develops relationships with existing small business customers to continually deepen relationships and achieve small business goals.

Corresponds heavily with branch personnel daily. Ensures branch is meeting security standards. Provides and promotes good sound customer service among the branch team members and customers. Responsible for motivating, training, selling and implementing new strategies that promotes growth for Merchant Sales in the South Georgia Region. Spear heads Merchant calls and sales initiatives for 11 branches while providing input for 60 branches. Operates as bank officer, maintaining proper lending limits and compliance. Takes and submits loan applications. Trains new managers on Fidelity Standards.Assists with Acquisition transitions on the retail branch level. Monitors and ensures smooth operations in the branch from the standpoints of customer relations, risk and operations. Continually monitors branch procedures, products and services. Responsible for managing the Teller line, personal banker and branch cash levels through coaching, buying and selling money, attention to detail, organizational skills and operational integrity. Assists Branch Manager in the sales and service of personal and business retail products through face to face and over the phone sales. Performs proactive selling and cross selling while providing client service excellence. Responsible for referring products and services to clients that will enhance their existing banking relationship and/or create a new one. Responsible for all Branch operations, closely works with lead Teller and further ensures all tellers are compliant with the branch operations procedures. Schedules and conducts group banking presentations to local businesses. Partners with other lines of business partners to meet the needs of existing or prospective business customers. Looks for loan opportunities and has consultative conversations with prospective customers. Creates new ways to bring in new prospects to the bank. Provides and conducts Branch Reviews for Sister Branches.Meets and exceeds Sales and Operations goals.

Provided superior client service through listening to clients, anticipating their needs, and recommending financial services. •Opened new accounts, and referred clients to specialized bankers, such as Business Bankers and Mortgage Originators, to ensure the needs of the client are met. •Assisted clients with first steps in home ownership and refers qualified clients to Mortgage Bankers.•Educated clients on automated service options available including ATM's, Internet Banking, etc. •Supported the goals of the branch through effective teamwork and “Play to Win” standards.•Assisted with routine Teller transactions when needed to assist teammates.•Pursued on-going education of SunTrust products, services, and other lines of business. •Attained proficiency in the sales and service of personal and business retail products through face to face and over the phone sales.•Performed proactive selling and cross selling while maintaining and providing client service excellence. •Managed the Teller line and branch cash levels through coaching, buying and selling money, attention to detail, organizational skills and operational integrity.

Responsible for handling tuition payments and updating financial reports.•Responsible for updating student records.•Assisted professors in organization, planning, and student attendance records.•Coordinated staff meetings, and award ceremonies.•Led and organized recruiting events and student orientations. •Responsible for 30% increase in student growth within a three month time frame.

Managed banking center vault and cash. •Responsible for the teller line, ensuring proper procedures were adhered to by mentoring new and less experienced tellers. Handled difficult customer complaints.•Researched teller errors, and supervised large cash transactions•Properly identified sales opportunities by remaining knowledgeable of the various financial products and services offered. •Preformed functions of a customer service representative by opening and closing accounts, or paying charge offs.•Responsible for overdraft report updates.

Managed banking center vault and cash. •Responsible for the teller line, ensuring proper procedures were adhered to by mentoring new and/or less experienced tellers. Handled difficult customer complaints.•Researched teller errors, and supervised large cash transactions•Properly identified sales opportunities by remaining knowledgeable of the various financial products and services offered. •Preformed functions of a customer service representative by opening and closing accounts, or paying charge offs.•Responsible for overdraft report updates. •Handled customer complaints and follow-up calls.

Assured cash vaults, ATM's, TCD's, and teller cash boxes balanced on a daily basis. •Sold new and existing products to new and existing customers. •Called customers to say “thank you”. •Assessed customers’ accounts and offered products that would be beneficial to them. •Worked daily on creating new and exciting ways to retain and build client base, and relationships.•Offered 360 degree coaching to staff on a daily basis while motivating them in the process.