Erin Gallagher

Erin Gallagher Email and Phone Number

Customer Success Associate @ Concepts2Code, LLC
Erin Gallagher's Location
Buffalo-Niagara Falls Area, United States, United States
About Erin Gallagher

Erin Gallagher is a Customer Success Associate at Concepts2Code, LLC. She possess expertise in customer experience, presentation skills, supervisor with advanced training, training and development, account management and 17 more skills.

Erin Gallagher's Current Company Details
Concepts2Code, LLC

Concepts2Code, Llc

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Customer Success Associate
Erin Gallagher Work Experience Details
  • Concepts2Code, Llc
    Customer Success Associate
    Concepts2Code, Llc Apr 2023 - Present
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  • Voip Supply
    Customer Experience Manager
    Voip Supply Apr 2022 - Apr 2023
    Amherst, Ny, Us
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  • Firstsource Advantage, Llc
    Assistant Manager
    Firstsource Advantage, Llc Feb 2015 - Apr 2022
    Mumbai, Mh, In
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  • American Coradius International, Llc (Aci)
    Account Resolution Specialist / Operations Supervisor
    American Coradius International, Llc (Aci) Apr 2012 - Feb 2015
    Responsible for monthly collections targets on multiple portfolios including, CitiBank, USAA, UMB Bank, CarMax. M&T Bank. Etc.Supervisor for PayPal and Bill Me Later portfolio. Responsible for monthly strategy and liquidation targets. Agent scheduling and conflict resolution. Direct supervisor to 10-15 agents, and overseeing full department of 25-35 agents.
  • Firstsource Advantage, Llc
    Collections Representative / Operations Supervisor Hsbc
    Firstsource Advantage, Llc Jul 2007 - Apr 2012
    Mumbai, Mh, In
    Responsible for monthly file expectation. Inbound and outbound customer service. Customer conflict resolution and monthly fee expectation. Supervisory responsibilies include but not limited to, supervising a team of 12-22 collectors. Managing a monthly performance goal for more than one client. Monthly performance reviews for agents, coaching and training new hires. Outstanding Supervisor award in 2010. Assisting with customer service and conflict resolution.
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  • Kings Express
    Customer Service Representative
    Kings Express Mar 2005 - May 2007
    Us
    Responsible for inbound customer service. Entering nightly POD signatures for daily deliveries. Responsible for routing of air freight and preparation of air bills for nightly transportation. Shipment clearance through US and Canadian customs. Scheduling and preparing hot shot shipments for expedited deliveries.
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  • Roadway Express Inc
    Data Entry Clerk
    Roadway Express Inc Sep 2002 - Oct 2004
    Responsible for daily entering of Bills of lading for multiple terminal locations. Assisted in linehaul preparation of trailers, and preparing way bills for outgoing shipments. Minimal research and assistance in OS&D.
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Erin Gallagher Skills

Customer Experience Presentation Skills Supervisor With Advanced Training Training And Development Account Management Third Party Collections Customer Satisfaction Data Analytics Strategy Microsoft Office Operations Management Contact Centers Debt Collection Microsoft Excel Interpersonal Communication Collections Management Customer Service Customer Support Problem Solving Conflict Resolution Key Performance Indicators Performance Management

Erin Gallagher Education Details

  • Erie Community College
    Erie Community College
    Criminal Justice And Corrections

Frequently Asked Questions about Erin Gallagher

What company does Erin Gallagher work for?

Erin Gallagher works for Concepts2code, Llc

What is Erin Gallagher's role at the current company?

Erin Gallagher's current role is Customer Success Associate.

What schools did Erin Gallagher attend?

Erin Gallagher attended Erie Community College.

What skills is Erin Gallagher known for?

Erin Gallagher has skills like Customer Experience, Presentation Skills, Supervisor With Advanced Training, Training And Development, Account Management, Third Party Collections, Customer Satisfaction, Data Analytics, Strategy, Microsoft Office, Operations Management, Contact Centers.

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