Erin Smallwood Email & Phone Number

Huntsville, Alabama Area

Huntsville, Alabama Area

Inman, Sc

∞ Developed technical knowledge of plating and metallurgical applications∞ Produced and presented reports, data analysis and various information pertaining to customer opportunities and concerns ∞ Traveled extensively to work closely with customers in order to grow and promote sales while establishing and maintaining long-term business relationships with new and current customers∞ Managed projects and developed agreement renewals/proposals for key customers∞ Communicated with the Engineering, Quality and Production teams to ensure customer requirements are met∞ Collaborated with customers on new product development and applications∞ Developed pricing models and databases with the management team that incorporated market analysis and cost controls∞ Participated in a Kaizen event and helped in the implementation of a Kanban system ∞ Facilitated communication and resolutions between customers and Production to ensure production standards, quality control and customer service expectations are met

• Maintained the majority of the largest customer accounts• Traveled extensively to work closely with customers to grow and promote sales while establishing and maintaining long-term business relationships with new and current customers• Managed and interpreted customer requirements and resolved customer concerns• Identified sales or service opportunities for new product development• Expanded market awareness of our products and services in the industry through effective sales techniques• Worked with the Engineering and Production teams to ensure customer requirements are met• Acquired a working knowledge of design tools and pricing calculations while simultaneously researching current market data fluctuations

Huntsville, Alabama Area

• In 2010, given managerial responsibilities such as supervising a shift and resolving customer and employee issues• In 2008, promoted to Office Administrator and became a certified store trainer after two years of employment• Managed deposits, employee files, invoices, and administrative functions• Maintained a system of high organization

Huntsville, Alabama Area

• Interacted with and mentored high school students who showed an interest in science and mathematics• Created and implemented lesson plans for high school students that included robotics, constructing a hovercraft, and creating biodiesel • Gained experience working with engineers in their respective fields