Erin Gottes Email & Phone Number

Tulsa, Ok, Us

Tulsa, Oklahoma, United States

Hoboken, New Jersey, United States

Tulsa, Oklahoma, United States

● 700 hours comprehensive classroom training and externship● Relaxation and Therapeutic Spa Treatments● Massage Techniques○ Swedish | Chair | Sports | Pregnancy | Deep Tissue | Hot Stone ● Body Treatments○ Scrubs | Brushing | Wraps● Aromatherapy and Hydrotherapy● Introduction to:○ Shiatsu | Reiki | Lymphatic Drainage | Re exology● Proper entry of S.O.A.P. notes and maintaining an appointment calendar● Customer service skills with an emphasis on client speci cations and needs along with treatment planning● CPR Training and Certi cation● Knowledge of business practices of a Licensed Massage Therapist including, but not limited to: Marketing, Taxes, Business Planning, and Business Promotion

New York, New York, United States

Manhattan, New York, United States

• Delivered an uncompromising quality of service to clients through assessing and assisting in their activities of daily living• Assessed and mitigated risk through data analysis and introduced appropriate safety measures while communicating with supervisors to improve processes and client experience• Educated clients about health and safety in an entertaining way while creating an inviting, caring, and supportive environment.

• Manages incoming communications from clients in crisis according to company guidelines in a fast-paced environment• Assesses risk and initiates escalation to the appropriate supervisory professional• Integrates analytical processes to de-escalate crises with care, empathy, and education to create an empowering, inviting client experience

Duties:- Serve great food to customers while focusing on hospitality and the guest experience.- Ensure safety standards are practiced at all times- Communicate effectively with customers and coworkers to maximize throughput and meet metric goals- Maintain a clean work station and perform required cleaning duties- Accurately handle cash- Prepare food and food ingredients according to Chipotle guidelines.

Encouraging communication amongst crew members on the shift, guest satisfaction first: accurate, speedy service, proper escalation and handling complaints, handling money, making correct change, customer service and multitasking, being skilled in multiple stations while maintaining proper food handling procedures.

Duties:- Checking and forwarding emails and faxes to the appropriate party, using Infusionsoft for client management and billing, ensuring credit card auto-payments are processed successfully, updating credit card information when necessary, and collecting past due balances and overseeing contract buyouts. - Editing video advertisements and assisting with marketing through Google AdWords.

• Powerhoused process improvement strategies and systems analysis to drive tangible improvements in clinic volume• Administrated B2B client relationships, executed claims, accounts receivable / payable, scheduling, and HR duties• Led educational events for clients to increase engagement and create leads for health and wellness product sales• Developed the client experience in-clinic and online by improving communications, managing environment, and building systems using a holistic view of the clients’ needs

Executive Assistant to the CEO of Fenell International, LLC

Massage Therapy Certification, Massage Therapy/Therapeutic Massage

Comprehensive Massage Therapy Certification program covering all aspects of the profession including anatomy and physiology, massage.

High School Diploma, High School/Secondary Diplomas And Certificates

Graduated May 2017 with a 4.12 GPA. Strong high school focus on honors level writing.

Non-Degree Seeking, Basics

Coursework included General Biology and Chemistry, Literature, and Politics