Erin Hanegraaf Email & Phone Number

St Cloud, Minnesota, United States

United States

-Responsible for leading a team of 7 managers and 130+ Customer Service and Funding associates located across various locations in the United States-Part of a leadership team for the Rapid City, SD virtual hub-Worked cross functionally with Sales, Underwriting, Client/Dealer Services and various companies who use Synchrony-Provides process leadership.

United States

-Responsible for remotely leading a Global team across Phoenix, AZ; Rapid City, SD; Merriam, KS; Hyderabad, India; and Manila, Philippines-Global team includes 70+ associate level employees and four managers of people-Places a focus on team engagement through monthly Townhalls, Departmental Newsletters, Weekly Departmental Process Calls, Team Meetings, and.

United States

-Utilized a Case Management software to review correspondence for all escalated and non-escalated complaints for the Synchrony Corporate Consumer Relations Department-Ensured that all correspondence was aligned with compliance procedures, while also reviewing typographical, structural, and grammatical errors to submit for correction-Ensured that all.

United States

-Led a team of 15+ associate level, customer-facing representatives who handled incoming calls for the Synchrony Car Care Credit Card and Synchrony Home Credit Card-Ensured high levels of customer satisfaction and quality through consistent monitoring strategies and coaching in the moment-Identified and implemented strategies to improve call quality and.

United States

-Conducted research on Billing Disputes for multiple Clients with Synchrony. Responded in writing to verbal and written Billing Disputes from customers-Thoroughly responded to inquiries from clients and customers regarding the Billing Dispute-Adhered to compliance requirements for performance and strict regulation by the CFPB-Worked simultaneously with.

United States

-Assisted training specialists with new hire classes for Revolving Credit Card Customer Service phone calls-Involved in four training classes throughout this rotational opportunity-Scheduling meetings with special guests, working with other colleagues to organize catering and new hire events, organizing/editing/printing all required training.

United States

-Provided excellent Customer Service for the Synchrony Car Care Credit Card-Exceeded metric expectations for customer care time, quality evaluations, schedule adherence, voice of the customer, and first call resolution-Responsible for answering and completing all inbound telephone inquiries from cardholders while also understanding and adhering to.

Tucson, Arizona, United States

-Responsible for opening and closing the store, till/safe counting, change orders, and proper cash handling techniques-Managed customer service and all employee training in the store-Required to have knowledge in all areas of the restaurant, including front line service, cash handling, impeccable customer service, food prep, food safety procedures, cooking.