Erin Helden Email & Phone Number

Cleveland, OH, US

Tampa, Florida, US

Solon, OH, US

Indianapolis, Indiana, US

Indianapolis, Indiana, US

• Onboarded customers, coordinated their training, and organized continued calls/quarterly business reviews to ensure customers were tracking towards success.
• Utilized Pendo and Gainsight to stay on top of customer usage. Personalized outreach based on positive or negative behaviors.
• Achieved 135% of upsell quota for Q4 2021 (~$90,000 ARR).
• One of two CSMs entrusted with managing Enterprise customers (100+ employees and/or $50K+ in ARR).

Cleveland, Ohio, US

• Managed a book of business worth $2+ million for one of Cleveland’s fastest-growing startups and SaaS companies.
• Owned the onboarding, upsell, and renewal process for approximately 1,400 customers.
• Generated $100,000 ARR in upgrade sales in the first 6 months (includes 2 months of training).
• Kept attrition under 1% monthly by acting on at-risk behaviors and increasing proactive client outreach.

Glen Allen, VA, US

• Managed approximately 20 consultants and 100+ client relationships, generating ~$500,000 in revenue.
• Engaged in B2B sales with new and existing clients for supplemental staffing and/or long-term consulting engagements.
• Worked closely with the Delivery (Recruiting) team to identify, screen, and place technical resources at clients in the South Florida market.
• Possess sales skills in the areas of cold calling, closing, contract negotiating, prospecting, client management, customer service, and delivery.
• 3x recipient of the “Bringing Home the Bacon” Award for generating the most client lunches and meetings out of all sales staff in Florida.

Glen Allen, VA, US

• Responsible for full-cycle sourcing, recruiting and hiring of technical talent.
• Develop relationships with account managers and gain in-depth knowledge of IT clients.
• Provide talent consultation, industry bench-marking and competitive information to better understand and execute on the client’s talent needs.

Ashburn, VA, US

• Designed and implemented exercise programs specifically for cancer survivors and patients undergoing cancer treatment.
• Managed the patient recruiting process between Oncology Rehab and Wellness and partnered oncology practices in Northern Virginia.
• Prepared and scanned patient medical files into the Electronic Medical Record system.
• Developed marketing materials (i.e., flyers, rack cards, business cards) for private pay services.

St. Petersburg, FL, US

• Planned health fairs, expos, and seminars across various corporations to provide individualized health education.
• Conducted a variety of screenings, assisted in the analysis of results and counseled patients based on the results of their screenings.
• Provided marketing materials for their wellness department; this resulted in better preparedness and efficiency during promotional programs.