• Plan, organize, and lead undergraduate and graduate health administration courses for mid-career professionals• Ensure course materials accurately reflect the dynamic health care environment and include current rules and regulations• Consistently achieve top-quartile student evaluation scores as it pertains to expertise, effectiveness, and communication

• Primary relationship manager for a $1.4 million annual portfolio including academic medical center, community hospital, and health system clients with over $2 million realized ROI to date• Lead client teams in surgical services efficiency initiatives and physician preference item reform to increase virtual capacity, realize revenue increases, and reduce supply cost expenditures• Actively manage a team of senior consultants and provide executive oversight for $4 million annual portfolio• Facilitate more than 100 on-site product demonstrations, workshops, and consultative engagements annually for C-level executives, physicians, nursing leadership, and technical staff• Partner with surgeons and executives to implement research-based best practices adapted to individual client needs with a focus on Accountable Care preparedness• Leverage strong client relationships and realized savings to ensure 100% renewal rate and support incremental new business strategies across the firm• Educated over 100 clients through a 12-week web-based fellowship program to increase proficiency in business intelligence tools and support advanced data analytics

• Led the implementation and education for a $6 million Gallup Customer Engagement Initiative to measure and manage patient and physician perceptions across 14 hospitals• Facilitated review process to obtain senior management and board approvals for local system capital, real estate, joint venture, and physician related transactions• Coordinated the development of an Ambulatory Services balanced scorecard for use by management to monitor performance on key indicators• Staffed monthly calls with local systems to monitor progress on operational and strategic initiatives

• Served as the Afternoon Administrator for 346-bed acute-care, teaching facility• Led Maryview Medical Center’s Tobacco-Free Campus Initiative• Implemented 100-Day Volume Campaign that realized $1.3 million annual contribution margin• Responsible for establishment of key Urogynecology/Pelvic Reconstructive Surgery practice