Erin Hickman Email and Phone Number

Works with business and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal and third-party audit requirements.Analyze and follow up on non-compliant change as well as changes that occurred outside the defined processes.Works with technical group to test break fixes to the system prior to them being deployed to the live production systemPerform mid-year and year end testing on all support packs and system updatesCoordinates, convenes and facilitates change review meetings to create a calendar of approved and agreed upon projects and enhancement schedules.ServiceNow business administration duties are design, develope, build and customize the application to help streamline business performance. I provide support to the business while working with developers. I administrate the work flows on the software, implement new systems or add ons, help with problem resolution, test systems for efficiency, and train on using the software.

process payroll for multi states for 30000+ employees. Handel check reversals and replacements as well as all direct deposit reversals and replacements Act as point of contact for all payroll related questions Handle all set up of new projects for payroll Collaborate on a daily basis with field employees, accounting, and contracts department Assisted with testing and transition from People Soft to SAP

Provides satisfactory back-up for scheduled or non-scheduled payroll department vacancies. Performs the weekly payroll and billing operations, resulting in weekly distribution of payroll checks with the end focus resulting in weekly processing of customer invoicing and weekly submission of customer reporting. Assists with monthly auditsWorks to improve each payroll area's efficiency.