Erin Hicks, Ains, Aic, Ais Email & Phone Number

Branchville, Nj, Us

Branchville, New Jersey, United States

Conducts digital investigations on individuals and businesses involved in the claims process which includes social media searches, in-depth background investigations, and utilization of prior claims history via ISO Claim search. Compiles detailed, quality reports for adjuster and management review in collaboration with claim handling.

Branchville, New Jersey, United States

Senior Auditor: June 2019 - April 2021 - Increased my capacity for independent projects and audits and reports results to management with value-add results for the company, including contributions to existing EPMO initiatives. Gained extensive experience building relationships within the company, from senior management to the individuals performing the processes.Staff Auditor: May 2017 - June 2019 - Conducts operational and financial audits of various aspects of the company to study and evaluate the system of internal risks and controls, fraud risk, and ensure accuracy and reliability of data while assessing the efficiency of operations. Obtained involvement on a range of high visibility audits, ad-hoc projects and participation in auditing SOX financial applications throughout the year and with some experience leading audits. Gained high proficiency at detailing workflows, creating succinct documentation and providing support to the senior audit staff.

Branchville, New Jersey

Customer Service Representative to Senior Underwriter - Fostered meaningful business relationships with independent agents to provide technical support and increase the book of business while providing superior customer service. Worked closely with management on providing training to new employees, business objective projects and analyzing the book of business during a FEMA audit. Assisted management on the roll out of the online chatting system and new underwriting system to establish best practices and train staff on proper utilization. - Focused on the core elements of flood insurance while provided technical support and superior customer service to both agents and insureds. Worked closely with claims following Superstorm Sandy in assisting with servicing the 19,000 insured’s impacted. Completed basic processing of non-monetary items, cancellations and broker of record changes. Worked closely with agents during the rollout of the Torrent flood system to ensure a smooth transition and provide technical support.

Selective Insurance- Branchville, Nj

Assisted the Selective Flood department in the aftermath of Superstorm Sandy. My position was to organize claim files being sent to insured's with the claim checks. I worked with the mail room and a small team to get the files out on a daily basis as claims were processed. This also included basic processing with claims and the customer service team.

Master Of Business Administration - Mba, Organizational Leadership

Bachelor Of Science - Bs, Criminal Justice And Corrections

Associate Of Science - As, Criminal Justice And Corrections

Activities and Societies: Phi Theta Kappa Criminal Justice Club