Erin "Jade" C. Email & Phone Number

New Orleans, La, Us

New Orleans, Louisiana, United States

• Responsible for coordination of large scale productions with touring groups and management. • Create and maintain process documents for pre-, post-, and day of show procedures as well as vendor contact lists and payroll instructions. • Effectively communicate venue capabilities and restrictions in plain language for planners who are not well versed in industry lingo. • Create, update, and distribute show information using Excel templates for upcoming events including the building schedule from open to close. • Maintain all lighting, audio, video, and computer equipment, effecting repairs when necessary or coordinating outside vendors to perform needed repairs. • Research and source all repair/upgrade equipment and submit documentation for approval. Follow up after approval to order and install new equipment. • Remain on-call to assist or fill in for any role performed by house crew including fly, lighting, and audio console operation. • Work closely with in house union crew to ascertain needs and wants, then prioritize accordingly. • Hold training sessions on site specific software programs, hardware operation, and software/hardware maintenance procedures. • Swiftly and efficiently handle any unexpected equipment failures, talent requests, or crew altercations while maintaining professionalism, safety standards, and displaying empathy.

• Build out standard operating procedures from start to finish, create and present decision trees, and moderate meetings to calibrate current processes, short-term needs, and long-term goals relating to the internal knowledge base.• Coordinate Enterprise-wide style guides for internal knowledge base webpages. Collaborate with leaders of various departments to drive adoption for a consistent and accessible end user experience. Ensure all internal knowledge base webpages meet ADA and WCAG requirements.• Interact with internal team members to assist with navigation of the internal knowledge base.• Partner with Senior Leadership to consolidate existing information, identify knowledge opportunities, and fill information gaps by editing existing content and creating new processes to simplify the Team Member experience within the internal knowledge base.• Operate within a tight call-center style daily schedule with emphasis placed on properly documenting and categorizing all calls with minimal downtime. • Responsible for keeping up to date on all updates or changes to service, known issues, and procedures for escalation or ticketing to next tier support, and communicating any changes to the floor through supervisory channels. • Review and score recorded calls based on calibrated metrics while providing feedback on missed opportunities and guidance for future opportunities.• Hired in February of 2021. Promoted to Quality Assurance in July of 2021. Promoted to Content Contributor in November of 2021. Promoted to Quality and Content Coordinator - Services in June of 2022. Received the coveted “Exceptional” rating only given to roughly a dozen employees (out of company size 3500) in yearly review.

New Orleans, Louisiana, United States

Interact with internal team members in a pleasant and professional demeanor to assist with navigation of internal knowledge base.• Operate within a tight call-center style daily schedule with emphasis placed on properly documenting and categorizing all calls with minimal downtime. • Responsible for keeping up to date on all updates or changes to service, known issues, and procedures for escalation or ticketing to next tier support, and communicating any changes to the floor through supervisory channels. • Review recorded calls and score based on calibrated metrics while providing feedback on missteps and guidance for avoiding in the future.• Partner with Senior Leadership to consolidate existing information, identify knowledge opportunities, and fill information gaps by editing existing content and creating new processes to simplify the Team Member experience within the internal knowledge base.• Build out processes from start to finish, create and present decision trees, and moderate meetings to calibrate current processes, short-term needs, and long-term goals relating to the internal knowledge base.• Hired in February of 2021. Promoted to Quality Assurance in July of 2021. Promoted to Content Contributor in November of 2021. Received the coveted “Exceptional” rating only given to a handful of employees in yearly review.

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

• Interact with inbound-call customers in a pleasant and professional demeanor to assess needs and address accordingly.• Operate within a tight call-center style daily schedule with emphasis placed on properly documenting and categorizing all calls with minimal downtime. • Responsible for keeping up to date on all updates or changes to products, services, known issues, and procedures for escalation or ticketing to next tier support. • Adhere to policy guidelines and provide the highest quality customer service, demonstrate core company principles on every customer interaction, and do so within base metrics to demonstrate speed, accuracy, and customer satisfaction.

New Orleans, Louisiana, United States

Responsible for large and small scale event and meeting setup, execution, and breakdown including audio, video and projection via Extron video control systems, and lighting via ETC Ion control board. • Maintain and troubleshoot exhibit interactives including Crestron control panels. • Interact with guests to ensure all their needs are addressed while maintaining exhibit operation. • Design, coordinate, program, and operate lighting equipment for Stage Door Canteen shows and events. • Draft and execute stage designs based off of concept drawings utilizing professional grade saws, hand tools, gunpowder actuated tools, and pneumatic tools. • Operate single-person and scissor lifts to perform maintenance and lighting design execution. • Communicate with coworkers and supervisors to assess equipment upgrade and maintenance costs and research capital expenditure projects for maximum impact at minimum cost.

New Orleans, La

• Provide set-up, design, programming, and execution of lighting for venue events on an on-call basis.• Work closely with clients to gain understanding of their vision and needs while working within a budget.• Showcase the venue’s capabilities and work within its limitations to exceed clients’ expectations.• Responsible for inventory, parts ordering, and maintenance of lighting equipment and systems.

Kenner, La

• Responsible for all lighting equipment operation, maintenance, and set-up for production shows as well as large and small productions and events.• Performed all duties in the production of high profile projects with minimum supervision.• Successfully and repeatedly designed light shows for clients and events.• Hung, focused, operated, and repaired conventional and intelligent lighting.• Worked within parameters of very restrictive budgets, often using very creative solutions to resolve issues and still maintain a functional lighting rig.• Operated lighting board for events and provided general support and assistance for audio and video elements.• Responsible for coordinating and directing an ever changing field of labor in an efficient and clear manner to facilitate the proper construction of custom designs, power routing, and DMX routing.• Work closely with clients to gain understanding of their vision and needs while working within a budget.• Showcase the venue’s capabilities and work within its limitations to exceed clients’ expectations.

Hilton Riverside New Orleans

• Responsible for hotel event and meeting setup, execution, and breakdown including small and large scale systems audio, video, projection, and lighting.• Interact with guests to ensure all their needs are addressed and suggest upsell services to enhance their experience.• Design, coordinate, program, and operate lighting equipment for hotel events.

New Orleans, La

• Provide set-up, design, programming, and execution of lighting for venue events on an on-call basis.• Work closely with clients to gain understanding of their vision and needs while working within a budget.• Showcase the venue’s capabilities and work within its limitations to exceed clients’ expectations.

New Orleans, La

• Responsible for event and meeting setup, execution, and breakdown including small systems audio, video, projection, and lighting.• Interact with guests to ensure all their needs are addressed and suggest upsell services to enhance their experience.

Miami, Fl

• Responsible for all lighting equipment operation, maintenance, and set-up for production shows as well as large and small productions and events.• Performed all duties in the production of high profile projects with minimum supervision.• Successfully and repeatedly designed light shows for house performers and events.• Hung, focused, operated, and repaired conventional and intelligent lighting.• Worked within parameters of very restrictive budgets, often using very creative solutions to resolve issues and still maintain a functional lighting rig.• Operated audio and lighting board for events and provided general lighting maintenance throughout all clubs and venues on the ship.• Responsible for all pyrotechnics involved in production shows including loading/unloading gerbs and aerial effects, operation of firing board, and inventory.

New Orleans, La

• Assisted with lighting equipment operation, maintenance, and set-up for entertainment activities in both large and small productions and events.• Performed all duties in the production of high profile projects with minimum supervision.• Successfully and repeatedly designed light shows for concerts and large events.• Hung, focused, and operated conventional lighting as well as spotlight operation.• Worked within parameters of very restrictive budgets, often using very creative solutions to resolve issues and still provide exceptional service to clients.• Operated audio and lighting board for events and provided general lighting maintenance in the casino environment and properties.• Provided assistance with audio, video, PowerPoint, and various other technical needs of clients both internally and externally.

Austin, Tx

• Provided set-up, break-down, and maintenance of event and meeting spaces.• Troubleshot problems with equipment and worked closely with event coordinators and guests to ensure production needs were met and client expectations were exceeded.

Austin, Tx

• Responsible for installation and maintenance of lighting and sound equipment for various clients.• Provided company with administrative support by answering incoming calls, taking customer orders, placing equipment orders with vendors, scheduling service calls, and accurately conveyed messages and information to the owner and other employees.• Maintained inventory and performed accounting using Quickbooks program.

Houston, Tx

• Responsible for installation and maintenance of lighting as well as the rigging of equipment both in shop and at outside permanent installation sites.• Gained training in proper rigging procedures and served as lead install technician in charge of outsourced labor regularly.

New Orleans, La

• Assisted with entertainment activities, primarily lighting equipment operation, maintenance, and set-up.• Served as lead spotlight operator for all events conducted in the Earl Turner Theater.

Theater, 3.5

Activities and Societies: Phi Eta Sigma (Freshman Honor Society)

Theatrical Diploma, Theater