Product Manager
CurrentResponsible for supporting and maintaining technical solutions for Child Welfare that give staff the ability to use technology as a way to meet the growing needs of our Oklahoma children and families. The Product Manager is the point of contact for the business technical assistance, oversees the overall program, and is responsible for creating user communication and engagement plans.• Oversees the delivery of technical assistance to DHS employees• Focuses on creating solutions, optimizing processes, understanding user experience, and creating a comprehensive knowledge base of all DHS Applications and IT Configurations that are readily accessible and usable to DHS Employees and other stakeholders.• Liaison between DHS and its support agency, OMES, to maximize and optimize the agency’s use of the State reference architecture• Develop user community, gather ideas to create solutions, and gauge user experience through meetings and interactions such as focus groups, user polls, and training sessions• Builds and maintains strong relationships with key stakeholders across the technology and business teams• Provides ad-hoc decision support to the Technology Business Management teams• Act as a primary escalation point for outages and unresolved technical support issues.• Ability to work on a diverse team and directly with people from diverse backgrounds specifically racial, ethnic, socioeconomic, and disabilities.
