Erin Koplowitz Email & Phone Number

Boston, Massachusetts, United States

Waltham Ma

Served as the primary point of contact throughout the customer lifecycle.Managed the onboarding process to ensure a successful implementation, strong adoption and ongoing engagementPerformed periodic customer success reviews to confirm satisfaction and resolve any technical issuesPartnered with sales and senior executives to target and pitch new clients, increase retention, drive product improvement., determine sales opportunities and cross-sell company productsMonitored results and made suggestions for improved performancesMaintained the highest retention rate for 4 years

Oversaw sales team's performance and development, managed continuous sales training and sector meetings on a daily/weekly basis.Formulated a productive strategy for better alignment to the business sales goals and continuous profitability improvement.Fostered a joint sales operation with other departments and supervised hiring, training, or dismissal of any Sales and Marketingpersonnel. Reported utilized methodical sales plans and metric performance to the Chief Operating Officer and Chief Executive Officer.Created high-quality sales opportunities by researching and planning. Partnered with team members in closing major accounts,handling sales meeting, consistent communication with clients, and optimizing campaigns that improved business relationships.Performed Account Executive duties; prospect new customers and research strategies that generate leads using Capsule CRM and Zoom Info.Compiled and managed the flow of sales leads generated for e-commerce website through sales activities (cold calling, warm calling, email, social media activities) by preparing proposals, presentations, articulating company products/services, and understanding client marketing needs.Generated major accounts successfully and strengthen client key relationship with online entertainment, apparel, accessories, shoe retailers such as French Connection, Fathead, New York Times Stores.com, Brickyard/Indy 500, and USA Today by outstanding customer service.

Responsible for increasing sales volume across multiple distribution channels including golf, tennis, yoga and corporate accounts. Utilize ACT! to maintain and implement direct mail strategies and update contact lists by prospecting and researching new customers. Manage relationships and execute sales calls with potential and ongoing customers, such as Mass Mutual, Merrill Lynch, JP Morgan and Sentient Flight Group. Proactively and successfully opened major accounts and increased corporate revenue to 20% of overall gross sales.

Prospected and cold-called on "C" level executives to exceed sales goals by utilizing; Jigsaw, LinkedIn, Google, and networking events. Set meetings by focusing on in-house design, manufacturing capabilities, and consultative approaches through the production process. Worked directly with designers during proofing phase to implement client specifications and concepts. Worked directly with manufacturing teams during production phase to communicate status updates and to ensure deadlines were met. Maintained relationships with existing clients to up-sell additional products/services and discuss their future initiatives.

Managed up to 60 projects simultaneously by developing Excel spreadsheets to control the life cycle of each project and stay organized. Maintained vendor relationships to provide clients the best fit for their product, price, and timeframe requirements. Developed RFP's, helped establish print specifications, and negotiated pricing. Managed all aspects of projects including: order entry, issuing purchase orders, proofing, production and shipping. Constant communication between vendors and clients to insure 100% on time delivery.

Consistently met and exceeded forecasted sales expectations and quotas (averaging 25% above monthly quota) Developed consistent lead generation through various channels including; Chamber of Commerce, new business list from city hall, internal databases, Google, and networking events. Sold online advertising, SEO, and web presence to local businesses and corporations. Worked directly with clients in designing, proofing, and creating marketing solutions. Provided usage reports and online statistics to sell into various verticals, up-sell existing clients (exceeding up-sell objectives by 18%), expand online presence, and deliver ROI.

Assisted in casting and network/studio pitches as well as managed personal and business schedules/appointments for Ted Cohen and Andrew Reich. Performed script research and took notes at table reads, edit sessions, and run-throughs. Managed a team of production assistants to expedite required tasks and duties. Maintained accountability via constant schedule and task follow up.