Erin Krawczyk, Cmp Email & Phone Number

Virtual Office

• Project manager responsible for implementing new accounts as well as re-engagement projects of existing accounts
• Consults with clients on applying Cvent technology to meet their meeting and event management program goals
• Serves as a product specialist with ability to demonstrate, consult, configure, test, train and deploy solutions
• Cultivates and maintains excellent peer or advisory relationship with key client contacts in positions that can significantly impact adoption

Virtual Office

• Coordinated program planning from contracting to final billing, while providing unparalleled customer service
• Functioned as the primary client liaison and lead for all programs
• Proactively negotiated prices and contracts
• Built registration sites and managed attendees using Cvent for individual meetings
• Supported client programs with mobile applications on DoubleDutch by loading content and supporting mobile app needs while onsite at events

Fairbanks, Alaska

• Managed daily hotel operations of a 180-room authentic Alaskan lodge with 28 outdoor cabins
• Performed Human Resources tasks, such as recruiting, terminating, onboarding, training, scheduling and payroll processing
• Controlled room inventory, rates and group blocks to maximize profitability and occupancy
• Directed guest relations department by addressing comments and rectifying complaints
• Upheld and enforced hotel policies and standards of operations to ensure a positive, safe environment

Tysons Corner Marriott

• Developed and executed all event documentation and communication to deliver consistent, high level service for over 350 events per year
• Acted as liaison between clients, Sales, and property departments to promote seamless turnover and execution
• Coordinated with Accounting, Front Desk, and Banquets teams to ensure accurate and timely event billing
• Facilitated various daily and weekly meetings to review event details, challenges, and feedback
• Forecasted group sleeping rooms and event revenue

Gaylord National Resort And Convention Center

• Executed and coordinated all aspects of conventions and events ranging from 25 to over 4,000 attendees
• Served as a liaison between the clients and all departments of the 470,000 square foot Convention Center
• Worked with Event Managers to build all event documentation for client review and execution
• Developed strong client relations through excellent customer service to ensure a successful conference and long-term partnerships for repeat business
• Assessed program prior to group arrival by involvement in pre-planning visits, conference calls, BEO and REO meetings, and group resume review

Fairfax, VA

• Coordinated all components of VIP client events, which includes dinner presentations, concerts, and sporting events at the Verizon Center and Nationals Park
• Directed recruiting process of future employees; managed tasks such as composing and posting job advertisements, reviewing resumes, completing reference checks and verifying employment
• Collected and summarized data for the company website, patient surveys, and Marketing Representative performance benchmarks