Erin Kill Email & Phone Number

Brisbane City, QLD, AU

Brisbane, Queensland, Australia

As an Insurance Enablement Manager specializing in business optimization and strategic leadership at ATL, I am responsible for driving operational excellence across underwriting operations. I oversee portfolio monitoring and performance, ensuring alignment with organizational objectives and regulatory requirements. My role encompasses spearheading internal.

Brisbane, Queensland, Australia

Completed a secondment in this role as my previous role as Manager Support Hub was made redundant. The role entailed working within direct distribution to identify opportunities to improve customer experience. Taking ownership of internal bots, SMS deflection opportunities and our continuous improvement framework.

Managing Suncorp Distributions national help desk team, consisting of 50+ staff and supporting over 15 contact centres.

Centre Manager for motor claims based in Brisbane. 11 leaders and 130 staff taking inbound and outbound calls for Suncorp Motor claims lodgement. I manage a high performing centre of 140 people working flexibly, predominantly virtually.

Brisbane, Australia

As Operations Manager I am responsible for contributing to and executing the resource plan andschedule both real-time and ongoing to deliver optimal performance across a virtualised nationalnetwork. Currently 4 Contact centres Nationally, I have a key accountability to drive consistent delivery that supports the national common operating model to promote.

Brisbane, Australia

Operations Manager Property Claims Services. Working with various stakeholders, work force management, recruitment, training, analytics etc. to ensure the effective and efficient operations of our property claims centres.

Brisbane CBD

Responsible for the efficiencies and effectiveness of a brand new contact centre. Largely in charge of recruitment and driving both efficiencies and sales results.

Carindale Hub

For a little over 2 years I was a Work@Home Team Leader at the Work at Home Hub in Brisbane. I lead a strong performing team of 16 highly engaged sales and service consultants and spent a lot of time coaching and training call centre consultants in sales and retention. The virtual office we worked in had many amazing challenges but so many fantastic wins.

Brisbane, Australia

• I held a Secondment as a Customer Development Advisor in the Suncorp and GIO Home portfolio team. My primary role in this position was to perform as the Subject Matter Expert on the Legacy Simplification Program. In.
• Contributing in stakeholder meetings as the home portfolio representative ensuring all home portfolio representatives are aware of the changes and implementations in my streams as well as ensuring our focus and targets.
• Consistent meetings with distribution and providing support to allow a smooth transition by offering training and assistance throughout the implementation of the project as well as keeping them informed of all changes
• Working with other stakeholders such as; pricing, underwriting, product manufacture, distribution, compliance and legal to collaboratively deliver required business outcomes from the project.- Assist with product and.

• The Training Capability Leader supports the Personal Insurance lines of business in developing and progressing the division’s professional capabilities to achieve exceptional business results through the coordination.
• The role entails a wide spectrum of responsibilities including; Delivering training for product, systems, sales and personal development. Conducting Needs Analysis to provide advice and recommendations to the lines of.
• A highly important aspect of this role is having extensive, up to date knowledge of all PI products and systems to ensure my learners are able to explain the product to our customers.

- Customer Sales and Service representative providing service to external customers via the phone