~ Documented business requirements, functional specifications and training procedures.~ Contributed to the strategy and business model for the product line.~ Worked with stakeholders to drive product and service definition and design.~ Managed day-to-day development issues.~ Facilitated a fast-paced and dynamic entrepreneurial environment.~ Implemented processes to streamline workflow.~ Negotiated lucrative partnerships with the Small Business Development Center of Houston.~ Analyzed industry trends and compiled market research data to inform planning and strategy.~ Directed targeted marketing efforts that introduced new products and promoted product visibility.~ Developed, marketed and sold a full range of business products, including marketing materials and business valuations.~ Prospected to obtain new accounts while maintaining relationships with existing accounts.~ Developed and implemented a comprehensive salesperson training program.~ Designed and built the AZERA Solutions website and SharePoint system.~ Researched public perception of products and services and used information gathered to guide strategy development.~ Completed and mailed bills, contracts, policies, invoices and checks.~ Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.~ Developed media kits.

~ Managed a staff of 40 people.~ Prepared operational and salary budgets.~ Managed day-to-day development issues.~ Executed training programs.~ Organized special events in the restaurant, including receptions, promotions and corporate luncheons.~ Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.~ Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.~ Carefully interviewed, selected, trained and supervised staff.~ Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.~ Correctly calculated inventory and ordered appropriate supplies.~ Strategically developed effective marketing plans to increase sales and profits while managing costs.~ Actively participated in ongoing customer service programs to build sales and rapport in the community.~ Prepared for and executed new menu implementations.~ Oversaw front of house personnel to maintain adequate staffing and minimize overtime.~ Developed, implemented and managed business plans to promote profitable food and beverage sales.

~ Supervised a sales force of 25 sales associates.~ Developed the company's first comprehensive training program for new sales associates.~ Planned and directed staff training and performance evaluations.~ Reviewed operational records and reports to project sales and determine profitability.~ Trained all incoming sales team members.~ Contacted customers by phone and email in response to inquiries.~ Made strategic decisions regarding future targets.~ Maintained compliance with company requirements.~ Submitted strategic plans for program improvements.~ Initiated program that standardized employee training and led to lowest turnover in company history. (35 years)~ Developed department's first incentive performance plan which motivated staff and resulted in 18% increase in sales.~ Saved $70,000 in the first 3 quarters as department manager.

~ Managed 15-person team of cooks, back of house staff, and front of house staff for a high volume restaurant.~ Managed food delivery for 500+ guests for special events.~ Organized special events in the restaurant, including receptions, promotions and corporate luncheons.~ Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.~ Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.~ Carefully interviewed, selected, trained and supervised staff.~ Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.~ Correctly calculated inventory and ordered appropriate supplies.~ Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.~ Actively participated in ongoing customer service programs to build sales and rapport in the community.~ Led and directed team members on effective methods, operations and procedures.~ Prepared for and executed new menu implementations.~ Maintained a safe working and guest environment to reduce the risk of injury and accidents.

~ Managed 45-person team of cooks, back of house, and front of house staff for a high-end barbecue restaurant.~ Answered telephone calls and responded to inquiries.~ Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning~ Trained kitchen staff on proper use of equipment, food handling, and portion sizing.~ Responsible for the design and preparation of all menu items for private home/office setting.~ Received and delivered quality products to restaurant from supply warehouse in a timely manner.~ Consistently stayed under monthly controllable expense budget.~ Managed food delivery for 1000+ guests for special events~ Estimated amounts and costs of required supplies, such as food and ingredients~ Helped with preparation, set-up, and service for catering events~ Spoke with patrons to ensure satisfaction with food and service~ Trained new employees~ Completed liquor requisitions and supply lists~ Organized special events in the restaurant, including receptions, promotions and corporate luncheons.~ Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.~ Carefully interviewed, selected, trained and supervised staff.~ Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.~ Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.~ Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.~ Led and directed team members on effective methods, operations and procedures.~ Developed, implemented and managed business plans to promote profitable food and beverage sales.