Erin Lambert

Erin Lambert Email and Phone Number

Customer Success Manager @ Original Software
Gonzales, LA, US
Erin Lambert's Location
Gonzales, Louisiana, United States, United States
Erin Lambert's Contact Details

Erin Lambert personal email

n/a
About Erin Lambert

Customer Success and Account Management Professional with a demonstrated history of exceeding retention, CSAT, Executive Business Reviews, and expansion goals. 7+ years of experience managing relationships with Enterprise and SMB customers, enabling adoption and improving onboarding processes in both IT and SaaS industries.

Erin Lambert's Current Company Details
Original Software

Original Software

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Customer Success Manager
Gonzales, LA, US
Website:
origsoft.com
Employees:
29
Erin Lambert Work Experience Details
  • Original Software
    Customer Success Manager
    Original Software
    Gonzales, La, Us
    View
  • Palo Alto Networks
    Customer Success Manager- Network Security
    Palo Alto Networks Jun 2022 - Aug 2023
    Santa Clara, California, Us
    Managed 20 Enterprise customers.Enabled over 1000 end users to adopt the SaaS software.Increased CSAT scores by advocating for customer escalations internally.Mitigated risk by analyzing customer health indicators including product adoption and CSAT/NPS scores using various tools (Gainsight, Salesforce, Tableau).
    View
  • Tracesecurity
    Customer Success Manager
    Tracesecurity May 2017 - Jun 2022
    Baton Rouge, La, Us
    Exceeded renewal goals 95% actual vs. 70% goal.Mentored 5+ new Customer Success Managers to streamline customer success initiatives, increasing team efficiency by 30%.Exceeded customer retention goals 95% actual vs. 90% goal.Created a new onboarding process for over 1200 SMB customers.
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Erin Lambert Skills

Management Supervisory Skills Employee Training Recruiting Hiring Practices Banking Financial Services Sales Customer Service Customer Satisfaction Customer Relations Customer Retention Customer Support Customer Engagement Time Management Organization Skills Healthcare Training Leadership Inventory Management Human Resources Team Building Microsoft Word Hiring Payroll Medical Billing Project Management Patient Satisfaction Patient Scheduling Microsoft Office Microsoft Excel Strategic Planning Marketing Account Management Office Administration Powerpoint Accounts Payable Employee Relations Accounts Receivable Spreadsheets Teamwork Retail Sales Communication Microsoft Outlook Team Leadership Administration Interviewing New Hire Orientations Benefits Administration Applicant Tracking Systems Organizational Development Data Entry

Erin Lambert Education Details

  • Grand Canyon University
    Grand Canyon University
    Health/Health Care Administration/Management

Frequently Asked Questions about Erin Lambert

What company does Erin Lambert work for?

Erin Lambert works for Original Software

What is Erin Lambert's role at the current company?

Erin Lambert's current role is Customer Success Manager.

What is Erin Lambert's email address?

Erin Lambert's email address is er****@****ity.com

What schools did Erin Lambert attend?

Erin Lambert attended Grand Canyon University.

What skills is Erin Lambert known for?

Erin Lambert has skills like Management, Supervisory Skills, Employee Training, Recruiting, Hiring Practices, Banking, Financial Services, Sales, Customer Service, Customer Satisfaction, Customer Relations, Customer Retention.

Who are Erin Lambert's colleagues?

Erin Lambert's colleagues are Karen Lesak, Samuel Camargo, Michael Mochao, Marc Biggs, Karl Lamb, Julie Neubert, David Ball.

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