Researched successful ways other industries have integrated digital and physical services, or experiences, to deliver value to users and efficiencies within the Australia Post Business, focusing on the value of MyPost and its future opportunities. The project included research interviews, persona development, stakeholder plan, competitive analysis, customer journey mapping, identifying key themes and pain points, ideation, concept posters, marketing awareness campaign and testing and service blueprint. Two Week Design Sprint, a live project component at Academy Xi Service Design Transform Course.

Researched successful ways other industries have integrated digital and physical services, or experiences, to deliver value to users and efficiencies within the Headspace Business. The project included research interviews, persona development, stakeholder plan, competitive analysis, customer journey mapping, identifying key themes and pain points, ideation, concept posters and testing and service blueprint. Two Week Design Sprint, a live project component at Academy Xi Service Design Transform Course.

Working closely with the client to run workshops for prototypes, product development, determine its core value proposition and deliver a web platform to service its clients. The workshops delivered a clear Business Model Canvas, Context Canvas + Empathy Map, Service Blueprint, Journey Map, Persona and Stakeholder Plan artefacts. In addition to this we conducted research interviews, persona development, competitive analysis, customer journey mapping, identifying key themes and pain points and user testing. Two Week Design Sprint, a live project component at Academy Xi Service Design Transform Course.

Aged Care, Education, Office, Multi-residential + High-end Residential Projects- Source, present + schedule materials and finishes for construction- Provide + present clients with design concepts and budgets- Concept development, visualisation and presentation material- Ensure documents comply with all relevant building codes - Documentation – drawings and specifications- Prepare tender and procurement documents

- Plan + implement leisure activity programs to promote social development + sense of wellbeing- Evaluate + assess clients abilities, interests + needs to develop a social program- Organise leisure + recreational events

- Coordinate + manage the launch of Screen Australia’s consumer campaign; including digital build across Website, iOS, Android + Facebook app - Manage third party partners, media partners + prizing partners - Budget management - EDM management - Compile regular reporting + analytics - Liaise + brief digital agency + media agency - Manage Screen Australia’s social media communications across Facebook, YouTube and Twitter - Design + implement a promotional + content plan for Screen Australia’s YouTube Channel

- Develop + implement all major promotions across The Sydney Morning Herald and The Sun-Herald - Source + negotiate prizing + media commitment with 3rd party partners - Manage + brief advertising + media agencies on above the line creative campaigns - Manage + produce premiums (DVD production/ CD Production) - Creative + copy development for all The Sydney Morning Herald and The Sun-Herald brands - Create + manage social media across Fairfax Events - Execute daily creative for The Sydney Morning Herald brand throughout the newspaper - Support the execution of brand activity, including promoting editorial content and features, sections and Fairfax Magazines - Weekly management of all EDM correspondence for Fairfax Events

- Manage National Magazine Promotions + NSW Press Promotions + Radio Promotions for Roadshow Films- Manage relationships with all key magazine outlets to secure large, high impact magazine promotions - Organise + implement corporate contra events for media outlets - Manage client relationships with third party partners - Artwork management + execution - Creative Direction + Management of National Grassroots Campaigns- NSW Exhibitor Promotional Activity

Clients | Diageo, Toga Hospitality, Citibank, BP- Develop publicity campaigns + liaise with the media for client exposure- Client and budget management- Event and project management 
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