Oversee operations for 10 different Starbucks locations across the district, maintaining brand excellenceDevelop sales operations initiatives and provide documentation, training, and support to optimize sales team productivityIncreased annual sales by 10% over the past year by driving new marketing initiatives.

Led operations as General Manager, driving sales growth through 30/60/90 day plans; focused on increasing sales, reducing costs, renegotiating vendor contracts, and sustaining profit marginsLaunched initiatives to drive business, including a new menu, website, mobile ordering app, and multiple delivery platformsReopened business after pandemic closure and maintained and created new procedures to ensure compliance with new health department requirements.

Oversaw operations, performance management, and strategic growth for 5 restaurant locations with $11M in annual revenue as Area Director.Focused training on company best practices to grow market share through superior customer service.Optimized practices to drive an 8% increase in year-over-year profitability while leading the end-to-end opening of 3 new restaurant locations.