Erin Yang Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

Greater Philadelphia Area

San Francisco Bay Area

Greater New York City Area

• Primary support for Directors of:Sales & Marketing, Group & Entertainment, Leisure, and Corporate, at a 5 star, 5 diamond luxury hotel in New York City• Worked directly with agents for high net worth, celebrity, and government delegations to organize events and room bookings, including: -Translating client needs to an executable event product - Preparing sales presentations, conducting site visits, preparing event contracts and following through to close of sale - Coordinating with up to eight Hotel departments for a seamless event execution - Maintaining client contact throughout planning to conclusion of event - Conducting post event follow up to improve the sales process and ensure client satisfaction and repeat business• Successful sales and event planning including a $40,000 event for a VIP guest organized in less than one day, and a $225,000 celebrity group booking• Other sales support including managing the sales data base and analysis of prospective group sales leads

United States

• Served as direct contact with hotel partners and followed up with issues to maintain a positive relationship• Proactively followed up with prospective leads by selling the benefits of Booking.com to acquire new partners• Consulted hotel partners on how to sell more room nights by utilizing promotions and increasing availability• Built, trained, and opened hotels efficiently to hit targets and maximize availability on the site• Streamlined call list to eliminate duplicates and hold team members accountable for previous lists, immediately increasing the success rate from 5% to 35% • Created weekly Prezi presentations for team and quarterly office wide presentations• Represented Operations Team in office wide quarterly action plan after completing a course on public speaking• Led WebEx presentations for managers of a top hotel partner, communicated with other US offices to maximize reach• Organized office wide potluck and Ops team cheese making team building event

New York, New York

•Assisted in the processes of researching, marketing, and coordinating private and public events•Contacted and distributed promotional materials to appropriate channels•Conducted in-person interviews with distributors to ensure proper delivery of product•Worked the floor during events, managed guest check in and awards

New York, New York

•Generated preliminary cost sheets for feasibility of travel packages•Analyzed cost and timing options for travel itineraries based on client goals•Communicated with suppliers to organize and confirm itineraries•Researched venues, restaurants, and experiences appropriate for each package•Created fliers for promotional emails

Honolulu, Hawaii

•Analyzed effectiveness of Google Alerts for potential group sales leads•Reported results using Excel and created PowerPoint presentation for management•Used Delphi systems to input data and manage group sales•Edited information on company website to include new promotions

Honolulu, Hawaii

•Facilitated check in and check out, including final payments and day end balancing•Served as primary guest contact for the hotel, responded to all guest needs for information and services in a polite and courteous manner•Managed rooms inventory and housekeeping staff to ensure rooms were ready for guests•Processed phone and walk-in reservations

Honolulu, Hawaii

•Responsible for cleanliness of guest rooms and overall hotel•Worked with guests’ requests as well as requirements and standards of the hotel

Bachelor Of Science (Bs), Hotel And Tourism Management

Education record