Erin Yang Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

Greater Philadelphia Area

San Francisco Bay Area

Greater New York City Area

• Primary support for Directors of:Sales & Marketing, Group & Entertainment, Leisure, and Corporate, at a 5 star, 5 diamond luxury hotel in New York City
• Worked directly with agents for high net worth, celebrity, and government delegations to organize events and room bookings, including: -Translating client needs to an executable event product - Preparing sales.
• Successful sales and event planning including a $40,000 event for a VIP guest organized in less than one day, and a $225,000 celebrity group booking
• Other sales support including managing the sales data base and analysis of prospective group sales leads

United States

• Served as direct contact with hotel partners and followed up with issues to maintain a positive relationship
• Proactively followed up with prospective leads by selling the benefits of Booking.com to acquire new partners
• Consulted hotel partners on how to sell more room nights by utilizing promotions and increasing availability
• Built, trained, and opened hotels efficiently to hit targets and maximize availability on the site
• Streamlined call list to eliminate duplicates and hold team members accountable for previous lists, immediately increasing the success rate from 5% to 35%
• Created weekly Prezi presentations for team and quarterly office wide presentations

New York, New York

• Assisted in the processes of researching, marketing, and coordinating private and public events
• Contacted and distributed promotional materials to appropriate channels
• Conducted in-person interviews with distributors to ensure proper delivery of product
• Worked the floor during events, managed guest check in and awards

New York, New York

• Generated preliminary cost sheets for feasibility of travel packages
• Analyzed cost and timing options for travel itineraries based on client goals
• Communicated with suppliers to organize and confirm itineraries
• Researched venues, restaurants, and experiences appropriate for each package
• Created fliers for promotional emails

Honolulu, Hawaii

• Analyzed effectiveness of Google Alerts for potential group sales leads
• Reported results using Excel and created PowerPoint presentation for management
• Used Delphi systems to input data and manage group sales
• Edited information on company website to include new promotions

Honolulu, Hawaii

• Facilitated check in and check out, including final payments and day end balancing
• Served as primary guest contact for the hotel, responded to all guest needs for information and services in a polite and courteous manner
• Managed rooms inventory and housekeeping staff to ensure rooms were ready for guests
• Processed phone and walk-in reservations

Honolulu, Hawaii

• Responsible for cleanliness of guest rooms and overall hotel
• Worked with guests’ requests as well as requirements and standards of the hotel

Bachelor Of Science (Bs), Hotel And Tourism Management

Education record