Erin Madding Email & Phone Number

Royal Oak, Mi, Us

Royal Oak, Mi, Us

Remote

• Spearheaded strategic initiatives, crafting comprehensive training materials and videos to drive the adoption of new policies and procedures, enhancing organizational efficiency, and boosting employee satisfaction.• Developed and implemented new training videos within our LMS, resulting in a 15% reduction in clinicians' training time. Accelerated onboarding process, enhancing service delivery to clients.• Collaborated cross-functionally to conduct User Acceptance Testing for software advancements, ensuring optimal system performance and efficacy.• Provided tier 1 and tier 2 tech support to employees and clients, customizing assistance for each client upon program admission to maximize their engagement and success.• Facilitated comprehensive new employee orientation, managing account setup, coordinating specialized training schedules, and addressing employment-related inquiries to support seamless onboarding and long-term employee success.• Led a team in successfully onboarding an average of 200 clients per month, maintaining exceptional client satisfaction and retention rates. This included coordinating times with clients in different states/time zones. • Facilitated an average of 30 referrals per week to lateral levels of care, prioritizing quality treatment facilities to nurture strong relationships and foster reciprocal referrals.• Leveraged advanced capabilities within Applicant Tracking Systems (ATS) and Human Resource Management (HRM) platforms to streamline recruit onboarding, facilitating seamless integration into company processes.• Delivered comprehensive technical training across various departments, optimizing system proficiency company-wide.• Managed multiple accounts daily, overseeing essential platforms including Salesforce, JIRA, Zoom, Relias, GReminders, and phone systems, ensuring smooth operations and minimal downtime.

Oxford, Michigan, United States

• Job developed and networked throughout the community to establish relationships with employers while building respect and opportunities for clients.• Followed Individual Placement Support (IPS) guidelines to report successes and support of all clients receiving services.• Placed on average 20 clients a month into new job opportunities.• Provided services to American Dream Employment Network (ADEN) for the Social Security Administration's Ticket to Work program.• Assisted individuals after placement to build skills and establish themselves within their respective companies. This included attending New Hire Orientation, conflict resolution between client and employer, accountability for attendance, as well as other on the job training assistance. Supervise and train individuals on business etiquette.• Collaborated with the clients’ guardians, families, and support staff to coordinate treatment planning while staying within HIPPA regulations.

Mount Pleasant, Michigan, United States

• Establish and maintain a loyal customer base.• Maintaining metrics while forecasting/setting new goals.• Uncovered needs/wants of customers to make recommendations for possible solutions.• Represent Verizon within the store and at volunteer events within the community.• Conducted troubleshooting and diagnostic procedures on customer devices.• Increased productivity by collaborating with management to develop process improvements.________________________________________