Oversee all facets of information technology strategy and execution, with a hands-on approach to managing comprehensive IT operations across multiple locations, delivering end-to-end solutions covering help desk services, infrastructure management, and technology integration.• Spearhead infrastructure projects, including the design and implementation of fiber networks, low voltage installations, Wi-Fi systems, Access Control Systems, and CCTV solutions across multiple facilities.• Provide hands-on leadership for IT operations, encompassing server management, network architecture and engineering, storage solutions, telecommunications, and wireless technologies.• Orchestrate vendor negotiations and contract management, driving effective software implementations and hardware upgrades to improve operational efficiency.• Collaborate with senior management to identify and deploy technologies that align with business objectives.• Serve as the primary liaison between end-users and the software development team, facilitating the design and implementation of software solutions, upgrades, and enhancements to ensure high-quality performance.• Oversee the IT help desk and manage the performance of IT staff, ensuring timely resolution of issues.• Successfully migrated the organization to Office 365, streamlining collaboration and communication across teams.• Implemented Zerto platform ensuring business continuity and disaster recovery compliance.

Led IT operations, managing enterprise-level systems and end-user support. Designed and implemented LAN/WAN/Internet infrastructure to support business growth and technological advancement.• Administered core systems, including AD, SQL, Exchange, File/Print, and Web servers, RDS, DNS, and DHCP.• Directed the buildout of LAN rooms and fiber networks to ensure optimal performance and scalability.• Provided technical leadership on system upgrades and the integration of virtualization technologies.• Converted legacy Unix environments to modern Windows client/server architecture.• Deployed VMware virtualization and Remote Desktop Services, enhancing resilience and resource optimization.• Integrated NetApp storage solutions, ensuring high availability and disaster recovery capabilities.

Managed enterprise-level IT infrastructure for a global logistics organization, delivering round-the-clock support for critical systems, telecommunications, and data networks.• Led a cross-functional IT team, overseeing recruitment, training, and performance management.• Collaborated with the software development team to optimize systems, enhance functionality and user experience.• Developed and executed comprehensive disaster recovery plans, ensuring business continuity in critical situations.• Defined and implemented security protocols, safeguarding data integrity and network security.• Transitioned the WAN architecture from Frame Relay to MPLS, reducing telecom costs by 40% while adding redundancy.• Designed and implemented a 300,000 sq. ft Cisco wireless network and Warehouse Management System (WMS).

Managed, configured, deployed, enterprise-level IT infrastructure and provided technical leadership for IT support.• Administered enterprise-class systems. Designed Active Directory architecture and implemented Group Policy.• Led the installation and configuration of networking equipment, including routers, switches, and firewalls.• Supervised IT help desk operations, offering after-hours emergency support for 10 geographically dispersed locations.• Managed SQL database administration, overseeing backup and recovery processes. • Designed and implemented a fault tolerant Mitel IP-based telecommunications solution across multiple locations.• Engineered a Frame Relay network with DSL failover, ensuring redundancy and reliability across a multi-site infrastructure.

Delivered comprehensive technical support for end-users, focusing on PC, LAN, WAN, VPN, and hardware troubleshooting. • Offered front-line technical support for hardware, software, and network issues.• Managed Active Directory and Exchange environments, handling user accounts, permissions, and email configurations.• Installed, configured, and maintained Windows workstations, including regular patching and troubleshooting.

Provided essential Help Desk support for end-users. Created detailed user manuals and system processes documentation.