Erin Mar Email & Phone Number

Rancho Dominguez, California, US

• Oversee all facets of information technology strategy and execution, with a hands-on approach to managing comprehensive IT operations across multiple locations, delivering end-to-end solutions covering help desk.
• Spearhead infrastructure projects, including the design and implementation of fiber networks, low voltage installations, Wi-Fi systems, Access Control Systems, and CCTV solutions across multiple facilities.
• Provide hands-on leadership for IT operations, encompassing server management, network architecture and engineering, storage solutions, telecommunications, and wireless technologies.
• Orchestrate vendor negotiations and contract management, driving effective software implementations and hardware upgrades to improve operational efficiency.
• Collaborate with senior management to identify and deploy technologies that align with business objectives.
• Serve as the primary liaison between end-users and the software development team, facilitating the design and implementation of software solutions, upgrades, and enhancements to ensure high-quality performance.

Rancho Dominguez, California, US

• Led IT operations, managing enterprise-level systems and end-user support. Designed and implemented LAN/WAN/Internet infrastructure to support business growth and technological advancement.
• Administered core systems, including AD, SQL, Exchange, File/Print, and Web servers, RDS, DNS, and DHCP.
• Directed the buildout of LAN rooms and fiber networks to ensure optimal performance and scalability.
• Provided technical leadership on system upgrades and the integration of virtualization technologies.
• Converted legacy Unix environments to modern Windows client/server architecture.
• Deployed VMware virtualization and Remote Desktop Services, enhancing resilience and resource optimization.

Broomfield, CO, US

• Managed enterprise-level IT infrastructure for a global logistics organization, delivering round-the-clock support for critical systems, telecommunications, and data networks.
• Led a cross-functional IT team, overseeing recruitment, training, and performance management.
• Collaborated with the software development team to optimize systems, enhance functionality and user experience.
• Developed and executed comprehensive disaster recovery plans, ensuring business continuity in critical situations.
• Defined and implemented security protocols, safeguarding data integrity and network security.
• Transitioned the WAN architecture from Frame Relay to MPLS, reducing telecom costs by 40% while adding redundancy.

Broomfield, CO, US

• Managed, configured, deployed, enterprise-level IT infrastructure and provided technical leadership for IT support.
• Administered enterprise-class systems. Designed Active Directory architecture and implemented Group Policy.
• Led the installation and configuration of networking equipment, including routers, switches, and firewalls.
• Supervised IT help desk operations, offering after-hours emergency support for 10 geographically dispersed locations.
• Managed SQL database administration, overseeing backup and recovery processes.
• Designed and implemented a fault tolerant Mitel IP-based telecommunications solution across multiple locations.

Broomfield, CO, US

• Delivered comprehensive technical support for end-users, focusing on PC, LAN, WAN, VPN, and hardware troubleshooting.
• Offered front-line technical support for hardware, software, and network issues.
• Managed Active Directory and Exchange environments, handling user accounts, permissions, and email configurations.
• Installed, configured, and maintained Windows workstations, including regular patching and troubleshooting.

Broomfield, CO, US

Provided essential Help Desk support for end-users. Created detailed user manuals and system processes documentation.