Erin Marini, Mba Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

As a Customer Success Manager, I work with our clients to help them achieve long term success. I act a consultant, sharing best practices and results to help our clients increase sales and ROI.

Toronto, Ontario, Canada

- Initiating and replying to text message conversations on behalf of some of our clients- Set up appointments for in-store representatives based on customer interests in services and products- Keep up-to-date with product launches and releases and manage customer expectations- Provide feedback to the product team based on personal usage of the Statflo application

Toronto, Canada Area

Responsible for securing group business from meetings to large conventions, for the Canadian and U.S. corporate markets • Manage all aspects of the sales process, from proposal to contract, maximizing revenues for the hotel and ensuring client satisfaction • Develop and maintain excellent relationships with key clients and meeting planners • Manage client communication to ensure a seamless and intuitive guest experience • Actively participate in the negotiation process with the… Show more Responsible for securing group business from meetings to large conventions, for the Canadian and U.S. corporate markets • Manage all aspects of the sales process, from proposal to contract, maximizing revenues for the hotel and ensuring client satisfaction • Develop and maintain excellent relationships with key clients and meeting planners • Manage client communication to ensure a seamless and intuitive guest experience • Actively participate in the negotiation process with the goal to drive incremental revenue Show less

Toronto, Canada Area

Responsible for the administration, operation and strategic direction of the communications department • Manage all aspects of day to day departmental operations including but not limited to; scheduling, recruitment, performance management, and all other administrative duties • Significantly increased departmental performance in key indicators including; Employee Engagement and Guest Satisfaction • Hotel Facilitator for Fairmont Hotels Service Promise Training • Spearheaded… Show more Responsible for the administration, operation and strategic direction of the communications department • Manage all aspects of day to day departmental operations including but not limited to; scheduling, recruitment, performance management, and all other administrative duties • Significantly increased departmental performance in key indicators including; Employee Engagement and Guest Satisfaction • Hotel Facilitator for Fairmont Hotels Service Promise Training • Spearheaded departmental training and launch of Le Club AccorHotels Loyalty Program Show less

Responsible for overseeing and executing the daily operation of front office, including inventory management, arrival and departure experience, and complaint resolution. • Contributed to significant gains in revenue generation through upsell program and strategizing sales tactics • Responsible for all aspects of guest satisfaction and colleague engagement• Designated Department Trainer

Bermuda

• Provided administrative support to the General Manager, Hotel Manager and members of the Executive Committee • Supported, and participated in, a variety of strategic/confidential activities for the General Manager • Organized charity events and in kind donations

Functional Areas: Entrepreneurship, Policy Implementation, Inventory Management, Employee Performance Management & Training, Day to Day Operations Management

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Psychology & English