Erin Markovich Email & Phone Number

Valencia, Ca

• Own roadmap of the US EDUCARE platform and enable daily execution of the EDUCARE US product team to implement platform enhancements and features.• Serve as the liaison between the business and the US EDUCARE team, directing priorities and influencing release plan of the development team• Manage the intake process and coordinate communications with the business teams to align on requirements and priorities• Conduct formal product testing to ensure quality of solutions and meeting the needs of the business• Subject matter expert on the platform functionality in order to drive strategy and roadmap decisions for the platform• Product development prioritization and release planning for US• Defining & assessing business value of each story in US backlog consideration• Establish and manage requirements gathering and intake processes for US EDUCARE site• Refine stories with core team to ensure proper acceptance criteria represented to meet goals• Execute informal and formal testing in alignment with US business unit partners• Develop and prioritize product backlog for the US EDUCARE site • Drive successful team execution of release and sprint goals for US site in coordination with scrum master and product manager• Communication & training of US site releases and product updates to business stakeholders

Valencia, Ca

• Functioned as a liaison between the Pre-Authorization Support team and development team for both Service and Experience Cloud customer experiences supporting multiple divisions and related therapies• Product owner for Salesforce Service Cloud implementation, supporting insourcing for four acquired therapies recognizing a cost savings of $0.9M• Delivered Salesforce Experience Cloud for pre-authorization online submission supporting five therapies for the Urology division • Established and continuously prioritizes development backlog to release updates on a monthly basis • Assisted internal and external customers with support related questions, system troubleshooting, and reporting• Created and maintained Salesforce dashboards for Pre-Authorization Support teams

Valencia, Ca

• Product owner for Salesforce Community Cloud minimum viable product (MVP) implementation for pre-authorization online submission for the Neuromodulation division; recognized $1M in revenue and $100k in cost savings• Created a comprehensive training plan and coordinated the training effort for internal teams• Integrated new therapy case management into Salesforce Service cloud• Maintained legal compliance regarding patient health data management and access

Valencia, Ca

• Product owner for Salesforce Service Cloud implementation and development cycle; strategized and executed sprints to deliver a Salesforce Service Cloud MVP for pre-authorization• Led project to convert pre-authorization database to SAP CRM and optimize data integrity• Supported process flow improvements for Pre-Authorization Center of Excellence to recognize $460k in savings• Communicated team and product current and future state progress to executive stakeholders

Valencia, Ca

• Developed and implemented process for paperless environment• Prioritized and processed data entry for 80 new surgical cases per day • Reviewed quality for completed pre-authorization cases and escalated findings

Winnetka, Ca

Managed 5 operations support specialists. Analyzed electronic and ATM discrepancies and balanced transactions. Maintained member share accounts.

Chatsworth, C

Managed 15 member service representatives and screened and interviewed candidates. Monitored service calls for quality control and conducted performance reviews. Created work procedures and phone reports.

Northridge, Ca

Managed 13 customer service representatives. Issued debits and credits to client accounts, participated in inventory control.Researched and resolved various shipping errors, provided support to other departments as well as outside sales force. Created metrics reports and prepared Excel spreadsheets for senior management.Screened and interviewed candidates and conducted performance reviews.

Verified insurance benefits and submitted cases for pre-authorization for medical supplies.Placed orders for product shipments.