• Manage high-volume customer service emails, ensuring satisfaction.• Engaged customers on social media platforms to address concerns promptly.• Reviewed and updated competition documents for accuracy and timeliness.

• Oversaw appeals process for municipalities, ensuring procedural accuracy.• Implemented accounts receivable protocols, improving financial efficiency.• Fostered collaborative relationships with municipal stakeholders to enhance procedures.• Coordinated a team of eight agents to meet deadlines and deliver outcomes.• Provided regular updates and support to clients, ensuring transparency.

Assisting in preparation of time sensitive government documents for Alberta and British Columbia appeal processing. Tracking and providing appeal status information and deadlines on a consistent basis or as requested by Project Managers (PMs). Basic project accounting, including time and expense entries and pulling detailed WIP reports. Assisting in database maintenance for Canada wide properties.

Responsible for delivering building development projects of varying size and complexity under the direction of the Project Manager (PM). Attend client meetings and assist with determination of project requirements. Prepare project organization. Attend site meetings and distribute minutes to all project team members. Effectively and accurately communicate relevant project information to PM and client. Assist the PM in drafting tenders and preliminary schedules. Communicate ideas for improving company processes with a positive and constructive attitude.

Support the administration team within the office. Providing support in managing day-to-day clerical issues. Maintaining electronic medical records, email, and paper filing systems. Completing patient-specific forms. Referrals to specialists. Alberta Health billing. Booking patients for initial and follow up visits. Accurate and consistent recording of metrics for various programs and services. Deal face to face with clients regarding sensitive matters.

Administration of spreadsheet maintenance for tracking of time sensitive deadlines. Providing appeal status information and deadlines on consistent basis or as requested by agents. Assisting in preparation of time sensitive appeals documents. Assisting in the delivery of realty tax services to existing clients Implemented and maintained filing systems.

Executive Assistant to the owner - Coordination of travel and schedule. Prepared outlines and budgets for inventory purchases for two locations and a mobile unit. Responsible for accurate inventory levels in all locations. Worked and negotiated with vendors regarding bookings and shipping details. Developed relationships withvendors to meet all the needs of the business. Researched new trends within the industry to identify and fill needs of the business. Managed the full special order business, which accounts for approximately 15% of total sales. Assisted in identifying consumer needs and achieving the best competitive advantage for the business. Performed in a team sales environment.