Erin M. Email & Phone Number

Petaluma, Ca, Us

Basking Ridge, Nj, Us

Same role from XO, Verizon acquisition of XO

Herndon, Va, Us

• Completed a variety of projects and orders with on average 120 in a backlog, ensuring the on-time delivery of services to the customer and maintaining open lines of communication on the order status to ensure their satisfaction. • Tracked orders and work completed with other department to keep the orders moving efficiently throughout the process, taking a proactive approach to identify potential issues for the installer and driving resolution.• Created detailed spreadsheets and led conference call on project accounts to keep the customer and internal teams informed on the status of the orders. • Utilized strong organization skills to maintain the levels of productivity and built strong working relationships with internal teams through the level of service delivered.• Continually displayed exceptional customer service skills while working with both internal partners and external stakeholders including customers, delivering strong results while working under pressure.

• Delivered exceptional levels of service to the customer to create a positive customer experience and maintain their levels of satisfaction and drive increases in loyalty.• Responsible for inventory management, maintaining inventory within the bar area to meet the demands of the business.• Responsible for the professional look of the bar, maintained in line with customer expectations and company standards. • Planned and executed a number of event and specials, partnering with other staff to ensure customer satisfaction.

San Francisco, California, Us

• Utilized high levels of attention to detail to correctly process and review anywhere from 200 to 1,000 claims a day with different levels of suspension in as many as 5 different queues. • Correctly identified why claims were suspended within the systems, whether or not there was something wrong with the claim and what needed to be signed off so that it could continue through the system or be completed. • Answered or placed calls with high-levels of professionalism with the insured client or dental offices when claims were not filled out correctly, sending out correspondence as needed to request additional information.