Erin Merrill Email & Phone Number

Cleveland, Oh, Us

Englewood Cliffs, New Jersey, United States

Remote

➤ Managing implementations for loan servicing, online websites for loan servicing, mortgage loan originations, and commercial- or consumer-lending software products.➤ Providing consulting and training services for loan servicing and mortgage loan systems to over 400 clients with portfolio sizes ranging from 50 to 200,000 loans.➤ Consulting with clients to determine project requirements and needs analysis and establishing or assisting clients with configuring system parameters and controls based on client's business practices or processes.➤ Collaborating with high-performance teams on challenging client facing deliverables and supporting team members with project management duties.➤ Conducting data analysis and mapping activities for assigned applications including analyzing source data files and map data to target application for use by technical resources to develop programs.➤ Gathering business requirements and working with custom programming to develop or test custom solutions, managing data conversions, and ensuring that all milestones and deadlines were met.➤ Collaborating with product management on creating system enhancements, training content, and implementation materials on an on-going basis.➤ Driving data analysis and mapping, system configurations, implementations, consultative training, program management and supporting software applications for new or existing clients.➤ Following project standards within established timeframes and at defined quality levels while ensuring projects are completed according to schedule and client specifications.➤ Providing on-site or remote support during client conversions, recommending best practices, reviewing setup with clients, and gaining client acceptance.➤ Validating new system input, output, and connectivity as well as identifying, researching, and assisting in resolving any issues with technical resources.

➤ Collaborated with the Development and Product Management teams on product requirements, design, documentation, and risk mitigation strategies.➤ Participated in business case development, market research, and competitive intelligence analysis to develop business requirements and to collaborate in the translation of business requirements into technical specifications.➤ Gathered information from stakeholders to document functional, system, or data requirements and created recommendations or feature definitions to address market opportunities.➤ Defined system and functional requirements and performed product system impact analyses to determine affected functional areas of applications.➤ Collaborated with team members to create detailed functional or technical specifications for complex development of new or modifications to existing applications or systems.➤ Reviewed requirements developed by other staff and provided guidance to improve requirement quality as necessary as well as working with team members in the development of specifications to create unit and integrated test cases.➤ Provided overall direction for product enhancements and general product development requirements while serving as a liaison between internal and external stakeholders.➤ Developed proper and thorough internal/external documentation describing product changes in collaboration with technical writers.➤ Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, and distinguished defects from enhancement requests.➤ Identified training needs and designs, trained employees on product usage or new features/functionality, and provided direction to less skilled employees in business systems analysis concepts.

Blairsville, Ga