Erin Morris Email and Phone Number

Lead PCI Discovery Program for Top 4 U.S. BankManaged team of 12 consultants to support client effort to map all processes that leverage the primary card account numberOnboarded and mapped 15 lines of business which included over 900 processesManaged client expectations for entirety of development process and relevant reporting

Contract Management – Manage in excess of $90M in contractsSet Up and maintain all project / contractual WBS alignments for resources aligned to Truist AccountClient relationship management (weekly sponsor meetings, Quarterly Business Reviews, Vendor Management routines)Liaise with Finance partner for maintaining all financial aspects of account managementLiaise with Fulfillment partners to solve for resource demand for the accountInternal Account Routine facilitationAccount PlanningSalesforce ManagementPoint of Contact for account team of ~300 consultantsCoordinate annual performance review across account of over 300 consultantsImplemented and drove out accountability for emerging talent initiative within the account. Account sponsored over 30 consultants in 2020/2021 as part of the programResponsible for Managed Revenue tracking and reporting for consulting managers Managed processing of internal operations for charity events for account (golf tournaments, holiday charitable donations, etc)Coordinate VOC and produce roll up materials to be reviewed internally and with client sponsorsPlanned and executed monthly account Town HallsAd hoc Account leadership initiatives

Reprocessed fulfillment and onboarding process for Bank of America account team (BAC implemented MSP and Fieldglass)Managed junior consultants to support the onboarding processClient relationship management (MSP Partner) and Client Vendor ManagementAccount PlanningSalesforce ManagementInternal Account Routine facilitation

Carlisle & Gallagher Consulting GroupDec 2014 - Feb 2016: Relationship Manager / Process Improvement lead on internal project to improve consultant on-boarding to largest clientNov 2013 - Dec 2014: Program Manager (Top 4 US Bank): Manage online development of preferred banking initiative and Payments new product development. Led cross functional teams from technology, operations and line of business to deliver high visibility program requirements.Aug 2012 - Nov 2013: Change Manager (Top 4 US Bank): Manage, Track and Report on multiple Quality Control Initiatives in the Mortgage Servicing area.July 2010 - June 2012: Change Manager (Top 4 US Bank): Managed the implementation of a Credit Bureau Refresh Capability and acted as a Subject Matter Expert for the capability. Created and maintained project plans for various streams of work with the Bureau Refresh process. Facilitated bureau reconciliation process with the Lines of Business and the bureau refresh team. Prepared all Control Deliverables and led the Control Tollgate management checkpoint. Managed and maintained the systems of records associated with initiative management. Collaborated with Business and Bureau vendor to enhance Bureau Refresh capability.December 2009 - July 2010: Project Management Office(Top 4 US Bank): Collaborated with cross-functional teams/teammates to provide appropriate coordination of project tasks. Created and maintained processes and policies for the PMO. Involved in the creation of Governance and Routines documentation for the Risk Portfolio. Coordinated and facilitated integration sessions across Lines of Business (LOB) and Risk teams.

Project Manager/Business Manager for a software Supply Chain organization. Manage projects for new systems and system enhancements by working with internal business groups to develop information systems for large fortune 500 companies. Also manage rollout/implementation of these systems. Responsibilities include:Business Management of customer projects including the implementation of logistics software systems at customer sites throughout North AmericaInvolvement in the requirements definition and generation of functional specification document which serves as the blue print for the software implementationDiscuss with business groups on features, benefits, requirements, and limitations of future Information System needs.Manage risk assessment, gap assessment, responsibility matrix and deliverables.Procurement and configuration of system hardware (printers and radio frequency equipment) and software installationManage all financial data for each project including: estimates, employee time tracking, invoicing and revenue recognition.Facilitate management meetings with customer personnel, ranging from company executives to supervisory personnelCreate and manage project plans using Microsoft ProjectManage several software engineers, ensuring the project stays on time, on budget and to specificationDevelop software test plans and verify test results for custom software modules and complete end to end testing of the system, including all software modifications as well as hardware and peripheralsConduct classroom and specialized training for individuals with varying degrees of knowledge and experience.Create training documentation and standard operating procedures for internal and customer useConduct start-up support for Warehouse Management Systems solutionsResolve operational and configuration issues during development and post installation of system.Successfully manage all aspects of project life cycle according to PMI project methodology

Led the manufacturing vertical implementations for the largest heavy equipment manufacturer in the world (Caterpillar Dealerships) Managed multiple client projects from kickoff through project closureCoordinated and negotiated the up sell of products and services during implementationsLead project teams responsible for design, documentation and custom coding and coordinated go live support

See description of RedPrairie - Senior Project Manager. LIS was acquired by RedPrairie in 2004.

Coordinated and delivered onsite computer systems training for automotive dealerships in North and South Carolina; Responsible for installation of software and inspection of hardware for businesses with up to 250 user portsActed as team leader for software installers, trainers and hardware technicians, and chaired weekly meetings with owners and upper management to ensure timely and efficient software installation for Parts and Service departmentsManaged of the conversion of customer data onto the Reynolds and Reynolds systemConducted classroom and specialized training for individuals with varying degrees of knowledge and experienceResolved post-installation application usage issuesWorked independently, typically at offsite locations