- Provides bespoke calligraphy and personalization services for various events, including brand activations, PR events, media events, corporate gatherings, weddings, and private parties.- Collaborates with event directors and producers to create unique, hand-crafted items that enhance the guest experience.- Offers on-site personalization services, creating customized items in real-time for event attendees.- Maintains a strong social media presence to showcase work and attract new clients.Services include traditional calligraphy, hand engraving, gold foiling, leather embossing and bottle paintingNotable clients: CHANEL, Guerlain, FRESH, Sol de Janeiro, Charlotte Tilbury, Estee Lauder, L'Oréal, Revlon, MAKE UP FOREVER, GUCCI, Louis Vuitton, FENDI, Maison Birks, Max Mara, Michael Kors, SSENSE, COTY, McCarthy Tétrault

Responsible for recruitment, hiring, scheduling, training, development, and performance assessment of staffDirect supervision of assistant manager and team membersAchieve overall established goals for sales, payroll, custom printing, brand standards, and shrink results within the storeEnsure all operating standards and policies are followed for loss prevention and point of sale devicesExecute merchandise objectives including receiving, processing, floor plans and visualsEnsure all team members are fully trained in merchandising and physical operations of the store. Includes consistent use of all training manuals, banking procedures (deposit logs, register balancing, etc) store visits, loss prevention, and follow-up of all company published merchandise and operations guidelines, and plan-o-gramsSupport, motivate, and assist team members to deliver a consistent, and above average performance of customer service standards, on a daily basisProvide exceptional customer service by having expert knowledge of all products and servicesPerform any additional duties and projects as assigned by Area, Flagship or District Manager

Facilitate one-on-one appointments with clients to create their visionGuide client through customization process including proofs, print time, print technique, order size and proper forms of stationery etiquette Research and provide price information; follow up with clientInterface and partner with external vendorsAchieve and maintain Custom Printing department sales goals and other KPIs