•Responsible for testing the functionality, performance, and security of software developed for internal and external customers.•Responsible for testing web applications relative to vulnerability guidelines•Developing and executing test plans for quality, performance, security, and load testing. •Contributing to the development of QA processes and tools•Lead testing efforts and hold ownership on testing Mercury Link Platform•Presenting technical skills and concepts to team members

•Responsible for taking inbound and making outbound calls•Responsible for documenting and relaying information accurately and concisely•Provided high quality customer service to callers•Solved a multitude of technical issues for callers•Helped maintain a positive work environment•Assisted and mentored other Technical agents•Datacap Dial Link Dial Backup Bridge instructor•On call tech spring 2012 - spring 2013•Participated in multiple beta initiatives

•Responsible for taking inbound calls•Responsible for documenting and relaying information accurately•Provided high quality customer service to callers•Maintained low call handle times•Helped maintain a positive work environment•Assisted and mentored other ICS agents•Assisted to resolve a variety of issues with accuracy and in a timely manner•Assisted with special projects including returned mail and outage cleanup