Erin Polhemus Email & Phone Number

Liaise between patients and surgeons, managing consultations, scheduling operations, and customizing care plans, including pre- and post-op care, for each patient. Carry out administrative functions, as necessary, and optimize office workflow. Create benchmarking reports and develop practice goals.

Chevy Chase, Maryland

Manage five-person team and steer office policies to improve workflow, increase productivity, and enhance client retention strategies. Conduct market and competitive research to stay abreast of opportunities for improvements/innovation in branding, marketing, and advertising. Generate and maintain strategic business relationships. Train/supervise administrative staff and deliver product education to employees and clients. Manage calendars/schedules, oversee inventory and product sales, and… Show more Manage five-person team and steer office policies to improve workflow, increase productivity, and enhance client retention strategies. Conduct market and competitive research to stay abreast of opportunities for improvements/innovation in branding, marketing, and advertising. Generate and maintain strategic business relationships. Train/supervise administrative staff and deliver product education to employees and clients. Manage calendars/schedules, oversee inventory and product sales, and oversee event-planning logistics.Select Accomplishments:• Converted 76.9% of patient leads over 12-month period, which produced gross revenue of nearly $39K.• Increased sales by creating marketing campaigns, including social media contests, monthly newsletters and promotions, and open house events – one of which generated $50K+ in sales in less than 24 hours.• Revamped branding, including design of marketing materials, website, social media, logos, etc., which created a modern public image and increased customer interest.• Co-built online store, which generated $9K+ in additional sales in less than one year.• Grew Instagram followers by 46% in one year. Show less

Managed all aspects of salon operations, maintaining profitability while adhering to budgetary limitations. Recruited high-performing professionals to support salon standards and integrity. Governed all safety guidelines and regulations. Selected vendors and sourced high-quality/trending products. Executed administrative duties.Select Accomplishments:• Strategically drove sales through product promotions, etc., which increased revenue year-over-year.• Increased business and created… Show more Managed all aspects of salon operations, maintaining profitability while adhering to budgetary limitations. Recruited high-performing professionals to support salon standards and integrity. Governed all safety guidelines and regulations. Selected vendors and sourced high-quality/trending products. Executed administrative duties.Select Accomplishments:• Strategically drove sales through product promotions, etc., which increased revenue year-over-year.• Increased business and created opportunities for salon and product improvements through referrals, strategic networking, and continuing education / professional development classes. Show less