Over 13 years of experience in account management in the Telecommunications and Financial Services industries. Currently I provide operational support to Financial Institutions relating to online money movement products, incident management and relationship building. Key focus of past 3 years has been electronic payments, Bill Pay and Zelle. Skilled in Customer Service, Account Management, Customer Satisfaction, Customer Retention and Fintech sales. . Strong leadership and team-building skills with the ability to coordinate cross-functional groups to accomplish objectives and meet critical deadlines in a high growth and dynamic environment.