Erin Prentice Email & Phone Number

Monroe, CT, US

• Effectively manage 45+ client accounts, overseeing the gathering, review, and submission of documents for time sensitive application deadlines.
• Provide client support and stewardship, particularly to educational institutions and libraries nationwide.
• Evaluate contracts and Request for Proposals in accordance with company regulations.
• Manage program integrity assurance reviews and appeals.
• Applied for 6.36 million worth of internet services and equipment through the FCC’s E-Rate Program.

• Reviewed and audited submissions for accurate and proper payments.
• Worked closely with Finance teams on Adhoc projects to ensure timely and efficient processes.

Shelton, Connecticut

• Responsible for the execution of incoming jobs with the objective of delivering outstanding customer service to all clients
• Work closely with cross functional team members, including third party service providers, to complete cases OTIF while meeting team driven KPI’s for service.
• Research, pre-screen and contact potential providers who meet client-specific case requirements.
• Maintain client information profiles using CRM data system, ensuring the highest quality of client satisfaction for each case

Trumbull CT

• Internal lead for back end operations of a consumer driven floral industry; coordinating incoming and outgoing logistics to ensure proper execution of day-to-day operations for weekly OTIF deliveries.
• Managed the data entry on orders to ensure proper quality and quantity of materials to meet clients expectations, while adhering to customer-specific needs through design, delivery and completion to grow revenue.
• Worked with vendors, wholesalers, and customers to maintain and grow new and existing business.
• Led social media advertising initiatives through various channels (Facebook, Instagram,etc).